Customer Ratings & Reviews

I ordered the MacBook Air to be delivered on a Friday. FedEx came by at 12noon when I was at work so they left and rescheduled delivery. This was because I needed to be present to sign for it (Ok, that makes sense for an expensive item). It showed rescheduled for Saturday at any time. I couldn’t stay home all day so I paid $5 to choose a 5-8pm delivery window. It never showed up. It’s now Sunday at 6am and I was told it’d be here by 8pm. I have to stay home all day waiting for it because it requires my signature. It’s 2024 and Best Buy/Fedex can’t give a 2 or 4 hr delivery window to their customers? I wish I knew this when I ordered that I’d need to be a prisoner of my home for 3 days in order to get the computer. I thought I was making it convenient for myself having it shipped but would have been better off going to the store. I’ve wasted an hour on the phone and texting with FedEx and Best Buy to find out when it’ll be here and “by 8pm” is the best they can tell me.

First, my issue is not with the Apple MacBook it’s with Best Buy. I will never buy anything from them again. Placed an order well before Christmas and it was to be delivered on 12/24. FedEx label was created but it never shipped. Three to four live chats and the issued was it needed to be elevated. For what, it didn’t ship easy route just ship one. Long story short I didn’t receive it until January 4th. Should have ordered directly from Apple! I’ve purchased many items from BestBuy in the past (TV’s, large appliances, etc.). They lost a long time customer.

Best Buy is not the right place to buy a Mac. Best Buy failed to deliver the computer on the date promised. Worse still, they lost the computer during the shipping process. Eventually, Best Buy canceled the order without my input - I still needed the computer! I was left without a working laptop for two weeks. I spent five consecutive days on the phone with the Best Buy help desk; they always promised to call back with answers and never did. I am unlikely to ever shop at Best Buy again, since they made no effort to correct the problem that was entirely their fault. 0/5 - go somewhere else.

Sent a trade in to Best Buy for a $500 credit they said they would give me for a New MacBook Air. It's been nearly a month. They will not give me the $500, nor will they return the trade in (another MacBook) to me. Scammers. Now I have to go to court! Benn hung up on 3 times, and chat people cut off our chat when they can't give me answers!

I am an international student and recently visited Best Buy to purchase a MacBook. My friend, who also bought a MacBook from the Dayton location, received a $200 student discount by showing her student ID. However, when I went to the same store with my valid student ID, I was not offered the same discount. I am disappointed with the inconsistency in applying the student discount policy and would appreciate clarification on this issue.

Do not buy and do not buy from Best Buy. This MacBook Air notoriously for having a cheap keyboard with loose keys. I purchased three of them and all had this issue. Best Buy shipped these to me, but will not allow me to ship them back - they require that you return in-store. Even if you had no transportation and have a physical handicap - Best Buy doesn’t care.

It's a Mac... You're better off with a PC with Windows or Linux installed. Don't buy it. Apple computers are over priced with poor quality standards. They look pretty but beyond that, are not functional like a normal computer.

The review is for Best Buy experience rather than the MacBook Air as it never reached me. Ordered for delivery on Saturday, but was then randomly changed to Tuesday, and then further delayed to Wednesday! Had ordered so a friend could bring it from US to UK, but the very poor service meant it wasn’t delivered on time. Tried contacting customer service but gave up after a long wait to be connected to an agent.

I recenlty got my nee laptop and the screen wont turn on. This is brand new out of the box.

I got the 512GB with 16GB of ram and it works perfectly. Everything is smooth, fast, and responsive. This is the perfect laptop for school or average user. If you need it for anything like video editing/coding it will work but maybe not as well as some other options. It will get the job done but with no fans it will throttle which will slow you down a bit.

This little machine is fantastic. Smooth, powerful, light, silent....i use a lot of cloud applications and I use a lot of Ram. This Mac is perfect for any task. Simply love it.

Lightweight and super portable without compromising the performance. I highly recommend these specs especially the 16GB of ram and adding 512GB is beneficial!

MacBook Air lack some features that I thought Apple had eliminated years ago. I could not use earbuds while watching a video. I had to purchase wired earbuds to plug into my MacBook Air. Also I used the Trade-in option for purchase and UPS lost my old MacBook I was trading in! Then Best Buy sends me a auto generated response that Best Buy does not assist or complete paperwork for companies that are completing paperwork for lost or stolen items.

Couldn't be any happier, best laptop ever! I'm still trying to learn all the great programs and be able to use their capacity, the screen looks amazing colors are vibrant and beautiful, I am looking forward to the next few years full of enjoyment.

Lovely laptop. Easy to operate and navigate. Would buy again.

I’m coming from a MacBook Air m1 and wow what a difference. I’ve never had a laptop out of the box so fast. Incredible. Worth every penny!

Arrived on schedule in secure packaging. Product was exactly as ordered. As an Apple product user, I appreciate and value the upgrade in technology! Huge improvement from my older but well loved MacBook Pro.

Amazing product. The battery life is great. Worth buying product.

Love it. Better than lenovo yogabook that i first purchased.

Amazing laptop highly recommended the new m3 chip is fantastic and longer battery life makes it great