Customer Ratings & Reviews

Jumped from macbook air 2015 to 2024. Much faster, better keyboard and pad. Highly recommend

Excellent to work and study, I will recommend this Mac book !

I'm a long time Mac user, and generally buy and hold. But I reluctantly decided to upgrade my 2020 MacBook Air since I was worried about price increases on anything coming from China in the new year. The price on the new computer was good, the sale was seamless and delivery was quick. The new M3 chip MacBook performs great, but I very much dislike the dark Midnight color. It shows every speck of dust and every fingerprint. So the new computer sale was good, but I feel I have to mention the trade-in program here since I couldn't find any other place to review it. I typically sell my used electronics privately, but I thought I would give the Best Buy Trade-in program a try this time. They offered a good amount, but less than I could have gotten in a private sale, however, I didn't have to go through listing it for sale, negotiating, and meeting strangers for sales exchange, so I felt like it was worth it. I carefully packaged my old computer, which was still in excellent condition, and sent it to the trade-in center. 7-10 days was the given time frame (in writing) for receiving payment. Well, 7-10 days came and went. Tracking indicated that the computer had been received. So I contacted customer service by phone for an update. They were friendly, but couldn't help me, so they gave me an email address and told me to send an inquiry. That is what I did. In response I received a long auto-reply stating in not-so-friendly terms that "we will not reply to any requests for updates" (in bold red caps), "Requests for a status update on a delivered item will not receive a reply" (in bold), and "UPS marking packages as being delivered does not guarantee that we have actually received the package". Huh? Really? I could have easily sold this computer privately for double what I was offered for trading it in, but now, Best Buy has my computer and are refusing to tell me whether they received it or tell me how long I might have to wait to find out. If they are backlogged or overwhelmed, fine, I get it, but at least have the courtesy to say something like, "We're very sorry for the delay. We understand your trade-in is important to you. Someone will reply to you within 24 (or 48, or whatever) hours", because that auto-reply with its bold, red lettering gave some ugly, sketchy vibes. I was being yelled at for asking about something that belongs to me - at least until they pay me for it. I do not recommend this trade-in program and I wish I hadn't used it.

Not our first MacBook and not our last. Easy to set up, user-friendly and works great.

Just started using it, smooth as silk, happy with it

I was thinking it should be hard then windows but it’s pretty much good and comfortable

It's a good-looking laptop. It has great performance and notable computing power. It also has a perfect keyboard with very smooth key strokes.

I love my Mac! I will never own another brand of laptop.

Great laptop! It has everything I needed! Great purchase!

I have had my MacBook Air for a few weeks and have been very pleased with the performance.

Love this machine.I needed something for school and I got this for myself and I have never regretted.Very simple to carry along

Computer works great. The service was good and the computer shipped in a timely fashion

Awesome product! Highly recommend for professional and college uses!

Such a good product and it’s working so great for my works

great laptop. smooth buying and store pickup experience. will do business again.

Great little laptop and got a really good price on it! My daughter is using for college and loves it.

Super fast, ultra-portable, great battery life, and very durable! This is my first Mac. There is a bit of a learning curve but so many resources online to help get you acclimated.

Beautiful laptop at a good price! Ordered online and it came ahead of schedule.

Very lighter, for take to the university , I like the mac air is faster

Awesome!!! I honestly feel comfortable with the way it handles every task. I would recommend it to a friend.