Customer Ratings & Reviews

It was a nightmare really. It got so delayed. My classes were to begin from Aug 19, 2024. So, I ordered it on Aug 9. It displayed that they would deliver by Aug 13 but it never happened. I would chat and call them almost everyday after Aug 13 as they said it would be delivered within 24 hours. Finally, the supervisor said it would be delivered on Aug 27. He said it is final. Its good that he assured me finally. Now, I am waiting for my macbook.

so far so good, I will still love my Dell but well just want to try something different

Good but the battery health is degrading fast than expected

Laptop came in great and after a few days, a pink screen came blinked on the computer. I thought it was only once then it happened again a couple weeks later. Now the computer is no longer returnable.

The M3 is light and fast. But, I works have liked to have it be a touch screen too.

I wish, the open box item would be in a better condition. Overall good though

didn't like display. I upgraded to 14 inch macbook pro for 250 dollar more.

Buyers beware! I strongly suggest anyone against considering Best Buy trade-in program. Bestbuy does not stand behind their own provided shipping methods and deny that the shipped trade-in device was delivered, contrary to the best buy’s own website, and shipper provided information. I have been given the run around of my life to no avail and the trade in value, trade in team is unresponsive, customer support agents are useless or helpless against BestBuy’s internal teams, and customers have no recourse against loss of traded device. I’ve lost all faith in the process and recommend anyone and everyone to stay away from the trade-in program at all costs.

Little too pricey, but not much different from the older model i had with the M1 chip.

The mouse pad stopped working a month after purchase.

A very good laptop but is very easy to dirty without a case.

All was well until we attempted to get a replace (even swap) for this Apple MacBook. Even though the PC was never used (would not connect to Wifi at all), Best Buy refused to replace it and said they would look at it for $100 (a brand new PC??) Well so much for buying thing outside of Amazon if this is the service and support you get from buying "local retail". Good Buy BB, hello Amazon...easy enough!!!

Light sleek and fast but if you want to use apps like X(twitter) or Robinhood among others you need to pass on Apple!

Was used to Samsung and gambled on this for a quick cheap replacement. Had to repack and return it. Picture quality seemed oddly off and image movement on the TV was blurry in my opinion. Mounting bracket location was also different than Samsung so while likely have move your wall bracket if planning to keep your current mount. That was also problematic for me. The price is great, TV not so much.

This was amazing product by Apple and good experience buying from Apple

Horrible. Cpu died, sent back to apple and in transit screen cracked so apple declares and they will not repair under $600. I still am paying on computer. It was not cravked when tech was looking at computer trying to trouble shoot w me. I am so upset. No daughter has no computer for college 1st year and I am broke. Never will buy an apple device again. Not Best Buy fault at all.

Slow processing and no price match in 3rd month after purchase

I ordered the MacBook Air to be delivered on a Friday. FedEx came by at 12noon when I was at work so they left and rescheduled delivery. This was because I needed to be present to sign for it (Ok, that makes sense for an expensive item). It showed rescheduled for Saturday at any time. I couldn’t stay home all day so I paid $5 to choose a 5-8pm delivery window. It never showed up. It’s now Sunday at 6am and I was told it’d be here by 8pm. I have to stay home all day waiting for it because it requires my signature. It’s 2024 and Best Buy/Fedex can’t give a 2 or 4 hr delivery window to their customers? I wish I knew this when I ordered that I’d need to be a prisoner of my home for 3 days in order to get the computer. I thought I was making it convenient for myself having it shipped but would have been better off going to the store. I’ve wasted an hour on the phone and texting with FedEx and Best Buy to find out when it’ll be here and “by 8pm” is the best they can tell me.

First, my issue is not with the Apple MacBook it’s with Best Buy. I will never buy anything from them again. Placed an order well before Christmas and it was to be delivered on 12/24. FedEx label was created but it never shipped. Three to four live chats and the issued was it needed to be elevated. For what, it didn’t ship easy route just ship one. Long story short I didn’t receive it until January 4th. Should have ordered directly from Apple! I’ve purchased many items from BestBuy in the past (TV’s, large appliances, etc.). They lost a long time customer.

Best Buy is not the right place to buy a Mac. Best Buy failed to deliver the computer on the date promised. Worse still, they lost the computer during the shipping process. Eventually, Best Buy canceled the order without my input - I still needed the computer! I was left without a working laptop for two weeks. I spent five consecutive days on the phone with the Best Buy help desk; they always promised to call back with answers and never did. I am unlikely to ever shop at Best Buy again, since they made no effort to correct the problem that was entirely their fault. 0/5 - go somewhere else.