Customer Ratings & Reviews

ordered a black laptop, it came silver, returned it, and the cord that came with it, didn't work after a week

I have no problem with the product, after all it's an Apple computer . . . the quality speaks for itself. My rating is based on poor customer service and that the way I asked to pay for the purchase was changed to a different method which kept me from earning my Reward Points. After several days of phone calls and in person visits with being told misinformation, the issue cannnot be resolved nor the Reward Points earned. Should have just purchased on line and skipped the in store hassle.

The seal was broken on the computer box when I received it

purchased Mac Book for power point. It was not compatible with Microsoft PP presentations already crated. Went back to the Apple store and Best Buy for assistance. Had to return the MacBook.

Purchased as a gift come to find out they just got one. So went to return it today 1/19/26 and BEST BUY says its out of return window. Item was never taken out of the box.

I bought this from Best Buy in Tampa, FL. The battery runs down very quickly and charges very slowly. Even though I also bought 'My Best Buy Plus' and I'm within the return window, they still refuse to help me because I'm out of the country. There doesn't even seem to be a way to file a complaint, so the customer service and support is useless. I now basically have a paperweight. Thanks Best Buy, I'll never buy from you again!

The MacBook Air 15-inch with the M4 chip is a solid laptop for everyday use. The 15-inch screen is nice if you want a bit more space to work, and the Starlight color is clean and looks great. The M4 chip gives it smooth performance for things like browsing, streaming, and light productivity. It’s lightweight, so easy to carry around, and the battery life is pretty solid too. If you don’t need something super high-powered but want a reliable, good-looking laptop, this one’s a solid pick.

I spend more than one hour trying to buy and at the end they cancell it and couldn’t do the order again. It was a waste of time.

Bought a MacBook (on sale) for my wife for Christmas. I wasn’t sure which color she would like so I asked a worker if I would be able to do an exchange after Christmas for a different color. I was told yes, and there would be no additional charge for the exchange. Fast forward a couple weeks. We go in to exchange the laptop for a different color and now they say they won’t honor the sale so I would have to pay the extra 200$ to do the exchange. So don’t take the workers words for what they say, disappointed with the outcome so we returned the laptop all together instead….

This is the worse service I have ever had. I never got my order but I got my money refunded.

Overall it excels at what I need it for. Great battery lasts all day and more, great screen, good storage and ram so I can basically have as many tabs as I want open and still haven't seen any slowdown. The only thing is excel. If you are getting this for a lot of work and you deal with excel you might want to consider another option especially if you are coming from the windows ecosystem like I was. The shortcuts are learnable but they aren't as good as the ones on windows. Other than that no complaints.

This was purchased off if my stolen debit card number. Who ever was working that day when the person picked it up didnt do their job.

I have no idea it is a Christmas gift but the $999 price I paid has now dropped so I got ripped off as usual at Best Buy.

unsure at this point. questionable performance. glitches a lot.

I would just go to Apple. They are very useless here. At least Apple will help you and go over things.

Got a used MacBook with 13 battery cycles even though I purchased a new MacBook. this is totally unacceptable. I contacted apple and even they are surprised

As a teacher, my MacBook has been a game changer. It’s fast, reliable, and the battery lasts for DAYS. It has made many aspects of planning and organizing much easier. Plus, it’s lightweight enough to carry around without a hassle. Couldn’t imagine teaching without it!

Too long of wait time for delivery. Will shop Amazon next time.

My order is two weeks late as of today. I got my first bill but no product yet very disappointed as this ruined my daughter's graduation gift i was told it would be here on time that was a lie.

The service I initially received from the salesman was so bad.(as I started getting emails from BestBuy I realized he was just plain lying to me) I returned the purchase. I will say that when I went to the store to return the computer, the store staff was very professional and very apologetic.