Customer Ratings & Reviews

Dear Best Buy Corporate Team, I am writing to formally report a concerning experience I had with a recent open-box purchase. Upon receiving the item, I discovered it was a different color than described. More importantly, the previous user’s login credentials were still active on the device, rendering the unit unusable. This oversight suggests a serious lapse in your inspection process, and I am concerned that this may have been handled improperly by staff at the store level. While I am very grateful to the store manager who went above and beyond to resolve my complaint and assist me with the return, the experience has left me deeply dissatisfied with the open-box program. I believe an investigation into how this unit was processed is necessary to ensure other customers do not encounter similar issues. I hope you will look into this matter to improve the quality and security of your open-box inventory.

Love it. I have an Apple phone but this is my first Mac. It’s an adjustment from my HP but I’m really liking it.

Wonderful laptop meeting all my expectation. Did have to change because of the USB differences but this is survivable!

I initially wanted a Microsoft Serface and a salesman talked me into an Apple MacBook. Download from my old computer, the Microsoft OS to the Apple OS was less successful than what I expected. Individual files were spread in different areas and not in their folders. It was labor intensive to move them one by one into folders. I spent too much time trying to configure the computer to my ET-3850 printer. After research I found out the specific Apple MacBook has no driver to work with my printer rendering the MacBook useless to me. I returned it and received a full refund and purchased a Microsoft Surface. Slightly less expensive and more ports built into the Surface with the same footprint. It specifically includes a standard USB port I can use to download pictures and files from several flash drives. The Apple product I’m sure is a solid product and is a fit for many users, but not for me. My Microsoft Surface purchase download fantastic, and configured easily with my ET-3850. I’m happy!!

Only problem was you need to purchase external speakers

Good product. Price could be lower but understand that the Apple products are premium

Great features, exactly what my daughter needs for college

Bought this laptop in November 2025, and one month later, the screen is broken. It is defective, and Best Buy will not replace the laptop. They are giving us the run-around and sending us to Apple. We have a Geek Squad membership, and still, we can not get a new laptop. Very poor customer service. Next time we will just buy from Apple instead.

I don’t know how to use it. I need lessons. So where do I get lessons on how to use?

Great device! Gets it job done good picture quality

I bought the blue one and the store gave me the gray one. Wasn’t worth returning since it was a gift.

They gave me their own color. I had to take it back, but I love my MacBook.

I have been a long time Geek Squad member and have always been satisfied with Best Buy until this order placed for a MacBook Air 15-inch sky-blue at the Best Buy Belmar outlet in Denver. None was in stock, so sales rep Fernando ordered one to be sent to our home (80 miles away in the mountains, but the closest Best Buy store). It arrived on time, but when we opened it, it turned out to be the wrong color. We consulted with Best Buy online and were told no big deal, just send it back and they would send back the identical item in the correct color. We returned the item and Best Buy online confirmed receiving it. However, the identical item was priced at about $200 more than we had just paid for it. But I should call the Belmar store because the manager could meet the price we paid. I was given the phone number to reach the store directly. I was told that I should just leave a message on the store voicemail and someone would get back to me in a few hours. I have left five voicemails over a two week period, asking to speak with the manager, or in the later voicemails, any other store reps. I have never heard from any of them. How can this be considered responsive or responsible customer relations? I did receive a refund for the MacBook that was returned, but due to the distance to Best Buy, I have still not resolved the replacement issue.

The product that was given to me was M3 MBA instead of M4. Best Buy team helped me with the return though. So Giving 3 stars due to this.

Bit slow compare to newer laptops should be. Performance is not optimum

This was a gift. So any comments from me would be useless. I haven’t used it.

I liked the computer, but had to return as it did not have enough working memory and speed for the higher end graphic design programs that I was using.

Not really a product. I would recommend unless you’re doing light work for what I do. I need a pro but at Italia you’re getting with a 15 inch screen versus paying 4000 5000 for the 15 inch pro screen that’s a good value. It’s kind of slow and the memory will be taken off even if you get the five 1216 gig configurations or anything like that you’re always

the MacBook itself is what was expected, but I find it irritating to purchase a new computer and have to run an update on the computer before using.

This computer ok not what I expected, won’t get any