Customer Ratings & Reviews

The monitor screen was too large and heavy that it would fall from my lap and straight to the ground.

I have had this computer for less than 30 days and the display turned black. Best Buy will not let me return it because it is past the 15 day return period. It is obviously defective, but they won't bother. Best Buy is going down the tubes. Best to buy somewhere else, I suppose.

Came with scratches on the bottom and next to keyboard

It came with a defective screen that bestbyy wouldnt do anything about after only 3 weeks. Had to spend 600$ to fix the screen from apple. Lost me as a customer.

Keyboard is not working after 1 month of usage. Very poor

I got to say is the MacBook Air 15” is definitely a Game changer ever since upgrading it from my 2020 Intel MacBook Air! There has been many mixed comments about how the Air is “not able” to handle video and photo editing. Well that’s just false information because ever since I bought it through Apple with 24GB Ram and the 256 Base storage, it’s been a wonderful experience and loading speeds have been so phenomenal from a M2 machine that is also mobility and very portable. Unless you ACTUALLY use SD cards then go with the PRO but I don’t really use SD cards or even an extra HDMI for the TV since I use a DisplayPort for my monitor and it was a great price too! MacBook Air always be the affordable and overall powerful laptop for Apple!

Finger print magnet but pretty and functional. Screen size is amazing.

I actually returned this item. Opened it up and found it to be awkward and heavy. Thin yes, still heavy.

There is no online manual or information on how to use this computer to connect to the internet as it was sold to me along with other items- so I purchased geek squad full support and they have failed to contact me back so this purchase is useless and I want support or my money back! Still Best Buy doesn’t respond!

I bought this laptop along with the Bestbuy plus membership and personal Microsoft card bundle. Then the laptop price went down and when I tried to do a price match at the store I had the worst experience, the lady was rude and said it was not the same sku# and couldn’t help.

apple NOW no Goods NO Light for apple fron plastic

The computer is great, however I will never purchase from Best Buy again. The sales person sold us a Best Buy membership saying it was cheaper than AppleCare and if we cancelled after a year the AppleCare would still be valid. Neither of these statements were true.

Computer was missed up, Best Buy would not allow me return after 20 days because there return policy is 15days. They said I should allow geek squad to fix newly purchased Mac book. What a awful experience. Speakers were messed up on the computer.

I tried to returned and ungrade, two times I was told to come nectcday, because the person that makes section was not present. They know the return day will lapse I was told not to worry Now they refuse to return it The big mack book

I gave this a poor rating simply because I could not adapt to it. I'm use to just a regular laptop. This product overwhelmed me and had my anxiety through the roof. The product I am sure is great if you are use to MacBooks.

It didn’t work even after it was labeled that it was inspected,returned it. And it was an open box item

Sleek design, lightweight, high performance, great screen resolution, easy set up.

This review is not for the product but for customer service - who couldn't do a simple transaction properly and made me loose $25

Customer NO Service!!!!!!!!!!!! Extremely Disappointed Dissatisfied Customer NO Service from this Naples store!!!!

Y’all product sucks came defective and y’all don’t wanna exchange it thank for nothing bad sound and customer service is no help