Customer Ratings & Reviews

Love my new MacBook Air but have subsequently had a TERRIBLE CUSTOMER EXPERIENCE. Price Match Guarantee Not Honored Due to BB System Limitations I purchased a MacBook Air at the Wilmington NC BB on 2/29/24 for $1,199.00. I also purchased a My Best Buy Total membership. One of the many benefits is an extended 60-day return/exchange window. On 3/15/24, the MacBook Air price was reduced to $1,099.99. I called BB customer service to request a Price Match. The rep was extremely knowledgeable and quickly processed a $99.01 credit to my credit card. The rep also indicated that I would be entitled to a further price match if the price was reduced further. It was one of the most satisfactory interactions I had with any customer service rep on the phone in quite some time. On 4/8/24, the MacBook Air price was further reduced to $1,049.00. I called customer service again to request a Price Match of $50.99. After being placed on hold for an extended period, the rep informed me that his system would not allow him to process the second price match. He instructed me to go to the store where I would be able to get the price match. On 4/9/24, I returned to the Wilmington BB for the price match. The customer service cashier attempted to process the credit but encountered the same system limitation. I returned home and verified that I was entitled to a second price match. On the BB website where the Price Match guarantee is explained, there is a set of FAQ’s, one of which reads “If all other price match criteria are met, you can price match multiple times during the return and exchange period”. I called customer service again. After explaining the situation and requesting a price match, the representative encountered the same system limitation. After an extended period on hold, the rep told me she was transferring me to another department but insured me they would be able to process the price match. After a brief discussion with the second rep and being placed on an extended hold, he too ran into the same system limitation and suggested I return to the store for assistance. On 4/10/24, I returned to the Wilmington store and spoke with the store’s Team Leader. He attempted to process the credit and reconfirmed the system limitation. He proposed that I return the MacBook Air for $1,099.99 and he would then sell me the same laptop for $1,049.00. Since I did not have the laptop with me and I do not live nearby, I suggested that he provide a gift card in the amount of $50.99. He said that he could not do that. I left the store totally disappointed and dissatisfied. After two lengthy customer service calls and two visits to the store, not one person said I wasn’t entitled to the second price match. But no one had the authority/willingness to override the system or provide the credit in a way that was convenient to me, the customer. This will be my last BB purchase.

Great purchase! I’m very happy with it! It’s very fast.

Both employees were awesome especially the apple rep

Excellent item for purchase …………….. ………………,..,

Very good purchase for the price, I am very pleased.

Bought this after using a windows based gaming laptop for many years. Extremely happy with the product so far. The lightweight design is definitely a huge bonus along with the competitive processing.

Love it one of the best computers on the market right now

Overall was great and worth it, happy customer here

Great value for your money helping me a lot,thank you

The material used for the body shows fingerprints all over when touched just during normal use. It seems had to just keep it clean. That’s just a cosmetic issue.

Great product! Must buy it. Fast and great screen.

This was in mint condition and ended up saving me 200 dollars! Communication on the phone was better online to make sure I got the right one!

it appears to work fine but the instructions for set up suck. Hell, I can not even get the mouse set up that I bought with it.

Its been one year since I bought it. The only issue I have noticed is some glitches when I connect to a monitor.

Solid machine with a great screen. Best Buy’s Geeks did a great job loading it and helping us thru the buying process!

Amazing product. Fast and quiet! Lack of ports but makes up in thinness and quietness

I love it. Downside it’s not touchscreen. Took me some time to get use to it how to navigate.

I love how sleek it is and so much storage. Its slim and fits perfectly in carrying cases, ill be buying liquid screen protector to put in ut mext. Along with more accessories

performance is adequate but 16gb would go a lot further for longevity

A great laptop all around. This laptop is very light, easy to use, and looks great. I love the updated keyboard and the screen resolution is great. No complaints so far.