Customer Ratings & Reviews

Love my new MacBook Air but have subsequently had a TERRIBLE CUSTOMER EXPERIENCE. Price Match Guarantee Not Honored Due to BB System Limitations I purchased a MacBook Air at the Wilmington NC BB on 2/29/24 for $1,199.00. I also purchased a My Best Buy Total membership. One of the many benefits is an extended 60-day return/exchange window. On 3/15/24, the MacBook Air price was reduced to $1,099.99. I called BB customer service to request a Price Match. The rep was extremely knowledgeable and quickly processed a $99.01 credit to my credit card. The rep also indicated that I would be entitled to a further price match if the price was reduced further. It was one of the most satisfactory interactions I had with any customer service rep on the phone in quite some time. On 4/8/24, the MacBook Air price was further reduced to $1,049.00. I called customer service again to request a Price Match of $50.99. After being placed on hold for an extended period, the rep informed me that his system would not allow him to process the second price match. He instructed me to go to the store where I would be able to get the price match. On 4/9/24, I returned to the Wilmington BB for the price match. The customer service cashier attempted to process the credit but encountered the same system limitation. I returned home and verified that I was entitled to a second price match. On the BB website where the Price Match guarantee is explained, there is a set of FAQ’s, one of which reads “If all other price match criteria are met, you can price match multiple times during the return and exchange period”. I called customer service again. After explaining the situation and requesting a price match, the representative encountered the same system limitation. After an extended period on hold, the rep told me she was transferring me to another department but insured me they would be able to process the price match. After a brief discussion with the second rep and being placed on an extended hold, he too ran into the same system limitation and suggested I return to the store for assistance. On 4/10/24, I returned to the Wilmington store and spoke with the store’s Team Leader. He attempted to process the credit and reconfirmed the system limitation. He proposed that I return the MacBook Air for $1,099.99 and he would then sell me the same laptop for $1,049.00. Since I did not have the laptop with me and I do not live nearby, I suggested that he provide a gift card in the amount of $50.99. He said that he could not do that. I left the store totally disappointed and dissatisfied. After two lengthy customer service calls and two visits to the store, not one person said I wasn’t entitled to the second price match. But no one had the authority/willingness to override the system or provide the credit in a way that was convenient to me, the customer. This will be my last BB purchase.

This was in mint condition and ended up saving me 200 dollars! Communication on the phone was better online to make sure I got the right one!

Amazing product. Fast and quiet! Lack of ports but makes up in thinness and quietness

it appears to work fine but the instructions for set up suck. Hell, I can not even get the mouse set up that I bought with it.

Solid machine with a great screen. Best Buy’s Geeks did a great job loading it and helping us thru the buying process!

Its been one year since I bought it. The only issue I have noticed is some glitches when I connect to a monitor.

I love how sleek it is and so much storage. Its slim and fits perfectly in carrying cases, ill be buying liquid screen protector to put in ut mext. Along with more accessories

Daughter is using it for college and she likes it. She wishes now that she would have got a actual laptop though due to limitations on Apple devices.

I love it. Downside it’s not touchscreen. Took me some time to get use to it how to navigate.

A great laptop all around. This laptop is very light, easy to use, and looks great. I love the updated keyboard and the screen resolution is great. No complaints so far.

Lives up to the standard of Apple. However, software seems to have been simplified from previous versions.

Love the larger screen size, speed and clarity and quality of images so far. Only had her for a couple of days but worth the investment in a laptop used for work.

performance is adequate but 16gb would go a lot further for longevity

Sleek and light, helpful guide switching from a pc to Mac. Switched from pc and don’t know why I waited so long!

Very good purchase, I would highly recommend it, plus the service that comes with it.

Good customer care. Very helpful and educative. Very knowledgeable

Easy to set up and use. Lightweight. High quality machine.

My prior MacBook Air was showing it's age (8 years), but I kept it as long as I could, until the "e" key stopped working, making it difficult to travel with. When this current version went on sale, I decided to move forward. It is a great upgrade. I will warn you that the Midnight version is a fingerprint magnet, so if that bothers you, be sure to get a cover (I did).

I was going to buy a MacBook Pro to replace the one I had for eight years but decided to go with the MacBook Air. It does everything I need it to.

Great service. I bought this laptop as a present and my daughter loves it!!!!