Customer Ratings & Reviews

I bought the MacBook Pro the price dropped a week later $100. I was trying to get the price but can’t reach anyone & gave up. Very discouraged

I bought this as a present and was given a lot of help and advice when I purchased it. The only thing that I didn't like was how expensive it was.

Too complicated. If you are use to apple computers it’s great I guess but I own all apple products and this one is not a good one

We brought the MacBook home and the unit was damaged , has to get another one shipped to my home . Very disappointing

We all know it's a MacBook Pro, but I would have loved to see much better performance for the price tag.

The computer overheats after only about 30 minutes of use! Have to power it down, wait for it to cool down to start using it again. Even the keys are hot to the touch! Waiting for the stores to reopen so I can get it looked at or repaired (which I shouldn't have to do for a brand new computer)

Good product but after this I probably rather stick with a personal built pc

Had wonderful experience with the Mac until it stopped allowing me to use Hotmail.

Purchased 1/5/20 sending in for repair Tough not having available for work

This Macbook Pro is a sleek and reliable laptop with excellent performance, a stunning Retina display, and a compact design perfect for everyday use. However, it tends to overheat during heavy tasks, and the battery life noticeably declines over time. Despite these drawbacks, it remains a solid choice for those who value portability and performance.

Unfortunately I am facing overheating issue from day I purchased it.

This is a good product, however way overpriced for you what you get.

Brand new screen packed up after one month. School work suffers.

You have to get the store back open this is no way to shop

Challenging to learn. Geek squad associates are very helpful.

I have gone through 3 computers of this model in the past 3 weeks. 1st one- was dying at 70%. 2nd one- one of the charging ports weren't working. Now on my third. Everything is working.. great. Then a screen flickers every so often. First, I think I am imagining it- but nope- it keeps happening. Best buy- how are you getting away selling faulty laptops? Is it because I purchased it on sale for Black Friday? My previous laptop was also from best buy and lasted me a wonderful 4 years. I am SO disappointed by Best Buy in this case. Can't wait to return my laptop and purchase directly from Apple or Costco instead.

I don’t like keyboard and the product is far too expensive.

I am new to mac and I love this machine. But, this model laptop unexpectedly shuts down at 43% battery. I got my first purchase returned and exchanged for another. Second one also has the same problem. It shuts down at 41% battery. I guess, I will switch to macbook pro 2018 model.

The price was great for the item we purchased. With that being said, I definitely won’t buy another open box item. I was on the internet trying to book a room and the screen started glitching.

MacBooks are normally great, and it was probably a fluke, but the second time I tried to charge the computer, it wouldn’t charge. There was an electric vibration that would follow your hand if you touched the computer while attempting to charge. The hub attachment wouldn’t work, either, so something was definitely messed up in the charging ports. Returned for replacement with no problems.