Customer Ratings & Reviews

Just had the worst customer service experience of my life here. I bought an enelx juice box ev charger here, and the company that manufactured that product abruptly decided to leave the North American market. In doing so, this charger is now useless because the app the it operates through was also discontinued and unsupported. The product was still under warranty and both Dani, the geek squad agent, and Sadye, the general manager of the store, refused to give me a refund or even store credit. The worst part about it is that the both couldn’t have cared less, nor showed any empathy or understanding at all for the situation. It just shows the culture of the store and the company as a whole. It doesn’t make sense to me, especially from Sadye, the general manager’s perspective. I’m sure as a GM she’s offered stock compensation, which has historically been down during her tenure, while Amazon has been up. It’s no wonder why Amazon is taking their market share - it’s poor customer service and bad company policy at the ground level. I bought my new charger from Amazon, which has a much better/safer return policy. I wouldn’t say I’m 100% never going to shop here again, but probably not as long as I can help it. And this is coming from a person who has spent tens of thousands of dollars at Best Buy - my company has an account with them! It’s clear Amazon is the better retailer for their superior customer service and policies. Because of Best Buy, this store in particular, I had to buy two chargers instead of one, and pay twice to have them each installed, which costed me about $1800 more than it should have. Honestly, the worst part about it is they made me take the charger with me when I left - they couldn’t even due me the dignity of disposing it for me

Perfect gift for a college student. Upgrades are nice. This is a must have.

Very nice battery, charges fast and efficient. I love it

I love the laptop. My only dislike is that the keyboard doesn’t have a light like the ones in past.

M4 is a game changer. Worth the wait and the price. Love this thing.

Purchased for my son for Christmas. He loved it! Worth every penny.

Purchased item for Grandson. Glad, i was able to get it on sale

The customer services on my purchase was amazing. A very good Best Buy.

They are so awesome at this store and very helpful!

My Daughter was very happy on Christmas when She opened Her MacBook.

Excellent product opportunity, the product great and service was the best

Great purchase for my husband in college Love it Highly recommend!!!

My buying experience was easy and I got the exact computer I wanted!

Best Buy is really good ,have good price, But express delivery is terrible.

Perfect for my grandson who will be going to grad school this fall!

i really like the item, best delivery service. thank you

Great computer at a good price. I like the quality and build,

I would recommend to anyone it is really good with good processor.

Great product I love Apple they are always coming out with good stuff

Excellent product, really enjoying its technology and functionality