Customer Ratings & Reviews

New M4 mac is performing where good. New better display.

Very good use daily for work , screen is great better then expected

I am absolutely appalled by the way Best Buy handled my recent order. I had a $1,500 MacBook Pro on hold due to a medical issue and a family emergency. Despite confirming with customer support that they would extend the hold, the store handed my laptop to someone else—without checking any ID or verifying their identity. All that person needed was the order number. This isn’t just careless—it’s dangerous. Anyone could walk in, say an order number and walk out with your expensive electronics. To make matters worse, I’ve had no follow-up, no accountability, and no resolution. Best Buy stores in both Princeton and Fairness Hill deflected responsibility. One team member even suggested that my account may have been hacked—a serious potential data breach that puts all customers’ personal information at risk. I can’t understand how they can be so casual about this and still offer no real solution. If you're thinking about picking up an order in-store, think twice. Your items may not be secure, and if they go missing, you’re on your own. I’ve lost $1,500 because of this negligence. I wouldn’t wish this experience on anyone. Until Best Buy changes how they verify pickups, I strongly recommend buying elsewhere.

Very helpful service. Appointment times fit into my schedule.

Exelent condition is the Best i'm happy to this Purchase

I couldnt just buy one i bougth two for the coworker

Nice laptop with latest model and loved it very much

I like everything berry good brand works great all

Love beat buy. Osm. Can’t stop using it

The best product and the best service Thanks best buy

I purchased these earbuds to replace my previous pair from Jabra. Overall, the sound quality is superior; however, I find the operational features, such as noise cancellation controls, to be less effective in comparison.

Loved it and would recommend and would order again

Extremely Disappointed – Poor Customer Service and Questionable Product Quality I recently purchased a Mackbook Pro M4 $1500+ computer from Best Buy and have had nothing but frustration since. First, the initial unit I received, supposedly brand new, had blemishes and odd marks on it, making it look like a used or refurbished device. When I showed it to the employee, he was shocked and apologized so much as he felt terrible. I had to return it within a week and exchange it for another one, all within the 15-day return window. Shortly after, the price dropped significantly From $1500 to $1299. . Unfortunately, I was unable to go back to the store immediately due to a scheduled surgery and recovery period. Once I was able to reach out, I was met with complete dismissal and no willingness to honor the price match, despite the circumstances and the fact that I acted well within the original purchase timeframe. They also failed to follow through on a promised price adjustment during the exchange, which adds to the growing list of disappointments. Between the questionable quality of the original product and the poor customer support I experienced, I cannot in good conscience recommend this company to anyone. I will not be doing business with Best Buy again. I knew I should have done business with Amazon. They always make it right and not worried about selling you add on to get a 50 dollars of or a price match. Best buy know they are doing this trickery and it did catch up with them. Best Buy, you lost me and my family for life.

I gave 4 star because is too expensive but nice laptop.

Good service , received it today, it looking great

I recently purchased an item listed as open box in excellent condition, but unfortunately, the packaging was not secure. As a result, the contents were loose, and the laptop was still operational upon arrival, indicating it had not been properly shut down before shipping.

Great computer, terrible customer service on BestBuys part. Got the run around and misleading price match information by BestBuys outsourced customer service despite being approved for a price match which never came through after many many wasted hours. Workhorse computer, just make sure to get it from a competitor with actual customer service

Ehh. Ok I guess. I’ve owned most Apple devices since the beginning of time. I’m not impressed on this one.

Design didn’t change much over the years. I was expecting more for the price. But very reliable laptop

great option for fun and relaxation highly recommended