Customer Ratings & Reviews

Love Mac products and am very happy with this MacBook Pro

I love Best Buy they gave a good deal and we love membership

I’m in love with this Mac and I got a great deal on this

New M4 mac is performing where good. New better display.

Very good use daily for work , screen is great better then expected

I usually don’t post reviews, but I’m sharing this to help others avoid what happened to me. Please make sure to inspect your items before leaving the store—even if the box is sealed. I had a terrible experience at Best Buy today. I purchased a MacBook Pro for around $1600, picked it up, and headed home. The box was sealed, so I trusted everything was fine. But when I opened it, I was shocked to find an older MacBook Air instead—used and missing the charger. I returned to the store within 10–15 minutes, well within 30 minutes from the time of purchase. Despite how fast I came back, no one at the store was willing to help. The worst part? Instead of trying to resolve the issue, the staff just handed me a corporate number and sent me away, knowing full well that it likely wouldn’t result in a quick or helpful resolution. This has never happened to me before, and I genuinely didn’t know what to do. I trusted Best Buy, but this experience left me feeling completely dismissed and frustrated. Please double-check your items—even sealed boxes—and make sure everything is correct, new, and complete before leaving the store.

Very helpful service. Appointment times fit into my schedule.

Good computer, color leaves prints and dust noticeably more apparent

Exelent condition is the Best i'm happy to this Purchase

I couldnt just buy one i bougth two for the coworker

Nice laptop with latest model and loved it very much

Love beat buy. Osm. Can’t stop using it

I like everything berry good brand works great all

The best product and the best service Thanks best buy

Loved it and would recommend and would order again

I am very satisfied with the purchase of macbook through bestbuy online and the process if booking is seamless.

Laptop is fine, not perfect. Wish a few things were different.

Good service , received it today, it looking great

As a person that uses windows computers . It's different.

I am absolutely appalled by the way Best Buy handled my recent order. I had a $1,500 MacBook Pro on hold due to a medical issue and a family emergency. Despite confirming with customer support that they would extend the hold, the store handed my laptop to someone else—without checking any ID or verifying their identity. All that person needed was the order number. This isn’t just careless—it’s dangerous. Anyone could walk in, say an order number and walk out with your expensive electronics. To make matters worse, I’ve had no follow-up, no accountability, and no resolution. Best Buy stores in both Princeton and Fairness Hill deflected responsibility. One team member even suggested that my account may have been hacked—a serious potential data breach that puts all customers’ personal information at risk. I can’t understand how they can be so casual about this and still offer no real solution. If you're thinking about picking up an order in-store, think twice. Your items may not be secure, and if they go missing, you’re on your own. I’ve lost $1,500 because of this negligence. I wouldn’t wish this experience on anyone. Until Best Buy changes how they verify pickups, I strongly recommend buying elsewhere.