Customer Ratings & Reviews

Worst service ever never will I by from worst buy not Best Buy does not deserve the name

I immediately had issues with the screen and tech support told me to reboot the computer. Yeah, clearly that is the first thing im going to do. I have had 25 non-mac computers and nothing like this has happened to me. I can send it back with 40 dollar shipping for them to DETERMINE if it is their issue Great, what they will tell me I should not have had it next to me between 8 and 10. That was in the fine print.

Worst customer service, don't know anything Don't know how to hold their customer

A piece of junk. I never seen anything so difficult to set up.

If I could give a zero I would. Don’t buy from Best Buy!! Didn’t work from day one and no one will help me fix it or take it back. Had to actually buy another one for my son for college… they don’t stand behind their product.

Bought $1,500 mackbook that started to freeze after 1 month. Might have been a refurbish but they sold as new. I have a 1 year warranty with Apple thank God because this is terrible of Best Buy. They lost me as a customer indefinitely.

GeekSquad setup very unsatisfactory! Macbook Pro account was not configured as requested. It was setup with an invalid ".cox.net" account name, in spite of new account address being provided. Note Cox Communication no longer supports "Cox.Net" accounts. Still attempting to get Best-Buy to correct the MBP account setup as I had originally requested.

If you like Mac, it’s probably fine but the second I turned it on I immediately regretted purchasing

Horrible experience at the storei had to wait around at Best Buy for the one employee working to get to me

Did not like the unit, because the speed seemed decent, nothing extraordinary. The bottom of the unit however is a bit different and is not smooth, so it kind of chaffed my hands and knees when being used.

This MacBook Pro with the M4 chip is incredibly fast and efficient. The battery life is outstanding, the display is crisp and vibrant, and everything runs smoothly. Perfect for both work and creative tasks like coding, editing, or multitasking. Highly recommend it if you’re looking for power in a portable size.

I am still waiting for my trade in value rebate. Feels like bait and switch.

i went to the store and watch the employee help someone else’s in the apple section and didn’t help me. i watch him walk past the area 4 times i waited extra 10 minutes to get help. i end still buying the laptop after an conversation with my sister i never pick it up

Doesn’t work and I can’t return it. I’m stuck with this brick and can’t return it.

Well apple is apple... but buying this from Best Buy was the best decision ever. How Best Buy goes out of their way for their customers is amazing and other brands should learn this from them. I'm actually considering to make Best Buy my go to for tech buys. I'm happy with the MacBook, Although I have a very heavy use it's deals with it.

M4 chip is crazy fast. I have yet to have a bad Apple computer. You cannot go wrong with one of these if youre wanted to upgrade. If youre looking to start out on apple, maybe go with a lower price model in case MacOS isnt your thing.

Fast ,good price ,easy work with it.for the money that you pay it does everything that you need to do.

The Mac Pro with M4 chip delivers exceptional performance, blending Apple's custom silicon efficiency with workstation-grade power. Ideal for professionals, it handles intensive workflows with ease. Its modular design remains, but now benefits from faster AI processing, improved graphics, and seamless macOS integration. A premium machine for demanding creators.

Sturdy weight, clean look, major upgrade from my MacBook Pro when I bought back in 2017. Battery lasts longer, so much more fun features! Definitely worth the buy! Favorite features are that it mirrors my phone & I can create another user for my husband to access with his saved appleID!

I purchased a MacBook Pro 14" this week from the Mayfair Best Buy. I had always been a PC user and, other than an Apple phone, had no experience with Apple computers. Asia, Nicholas and Josh from the Geek Squad went above and beyond in assisting me with syncing and showing me the ins and outs of an Apple MacBook. Highly recommend this computer and the above named Geek Squad employees. THE BEST!