Customer Ratings & Reviews

Have to keep restarting it since things keep freezing and takes long to load sometimes.

i wanted to update to the new macbook pro, it’s lighter and i love the color

I inadvertently wrote my review on APPLE CARE for the Mac Book Pro 14", please refer to that page. Thank you.

Very happy with the product great value easy to purchase

Apple is a reliable product and the black design is amazing.

The computer is still too heavy in weight to carry. Also, it is slower than my trade-in. It is to be faster, but it is not. Overall, the M5 chip did not make a difference. I regret I didn't keep my trade-in Mac Pro. Thank you.

I never actually received the product, so I can’t review its performance or quality. Unfortunately, the delivery failed because no one was available at the address at the time, and the order was automatically returned and canceled instead of being rescheduled. What made this experience frustrating was the lack of effective customer support. I was only able to interact with an automated system that kept looping without offering a real solution or a way to reschedule delivery. The laptop itself looks excellent on paper and seems like a very solid machine, but the purchasing and delivery process left a lot to be desired. I hope Best Buy improves support in cases like this.

Was not aware that the MacBook Pro m5 standard hard drive is 1 Terra bite. However you sold me the MacBook Pro m5 with a 500 mega bite hard drive and this one costs more than the 1 Terra bite. Why! Very unhappy Best Buy, not a way to treat a customer.

This is used item so the quality of product different with new one

This version wasn’t up to standard in my opinion. I’ve had better luck with my older Mac book pro

In less than two weeks The screen had a crack and the computer was not dropped or smashed. Geek Squad said that they could not fix and had to send to apple for repair and I had to pay the apple care fee and they could not prove that was one one who crack the screen. I think this was a defect as I own another mac book pro for 10 year and it within that time frame it has been dropped but that screen did not crack

Bought this as a gift. The price was reduced three days after I purchased it. I requested a price match. It was honored but they screwed up the numbers and now my account was overcharged. What a pain to have to go through the entire purchase to correct their basic math mistakes.

Wife likes her MacBook Pro but the experience of purchasing it was a nightmare. Tried to talk her into returning it but she didn't want to deal with the horrible service again. Would recommend it but purchase from anywhere but Best Buy.

This is review for Best Buy, I have reach out to your customer service and have been told that price match can’t do since MicroCenter doesn’t give shipping option only pickup and later your representative saying it’s been more than 14days so we can’t do . This makes no sense and your representative statement is contradictory which is not helpful . Next time I will think about all my purchases from MicroCenter no point to stick in best buy anymore.

Someone in Florida used my credit information from PayPal to purchase a 14-inch MacBook. The laptop was picked up within 1 hour. BestBuy may have asked for ID but failed to ID information on receipt. Don't know if this was an inside job but I'm out $1600 dollars with no information on person that picked up.

Finding it very difficult and confusing to to migrate from a Dell to Apple I MacBook Pro.

Buyer beware none of the free items that came with this work.

Terrible never hit my deposit back outs like I just gave them 60 bucks

Didn’t even get my order, horrible experience. Won’t ever opt for delivery again.