Customer Ratings & Reviews

My expectations were pretty high based on what I had read about the Macbook Pro M3. A month in, still not signed up for Apple Care+ because of some system glitch. App Store has the spinning wheel of death, Safari does not save bookmarks, and any app can freeze anytime, Migration assistant had to be re-started over and over. I have tried everything I could find and nothing helps. A dreadful experience.

I call about the holiday return policy because i had 2 orders that were gifts and because i purchased a week and a half earlier than the 1st of November they will not honor that return police and now its past the 15 day return window, i spent like 6k.

started set up and updates, computer promptly decided to not recognize my pass word, and locked me out. Could not find a simple answer on internet, so have an expensive brick. Never expected such troubles from Mac - never had such issues with PC. Am returning

Wow the quality has gone down - I have the m2 pro which performs pretty well, and got this for my wife. This has had issued since day 1 - two of the ports didn't work. The air drop doesn't work. Neither does the Bluetooth. Not too mention or is noticeably slower than my m2 pro.

Laptop was too small for me. I'm 6' and had to physically hold legs together to keep laptop from falling

Should have never purchased this. Horrible. Worst purchase I've made in a long time.

FedEx stole my package. Best Buy is unwilling to help, FedEx is running me in circles. Such an expensive item should require signature confirmation, but they just dropped it on my porch. Now I'm out $1800 with no laptop to show over 2 weeks later,

we are disappointed with BestBuy price match. price of this item by $200 within one month and after talking with Bestbuy customer support there is still no resolution.

Never revcieved our product. We contacted Best Buy, to inform them, and were assured we would get a refund. It has been a month, with countless calls to best buy customer services and we have yet to get a refund for this product we never recieved.

The whole point of applying for the credit card was to get 15% rewards applied towards purchase. They won’t do that. Buyer beware!

I received a device that wouldn't activate, they returned it without any hassle, however it was a bit scary when it wasn't activating

I bought this Mac book the 2nd day I had problems with it my box was dropped and had dent marks on this sides

Horrible customer service. Rudely denied my trade in and told me that they can trade my laptop in but I’d have to pay full price even though I purchased it on sale.

Display broke far too easily and then when I went to get it fixed, I was charged $700. This was two months after purchase.

horrible customer service sales staff unprofessional , rude not willing to help

I love this laptop! The graphics are vivid and so fast!

Defective. Battery stopped working after 2 weeks. Unplug it and computer would immediately snap off.

Good machine. Horrible Customer Service.. very disappointed

Computer I purchased had a glitch and wouldn’t connect w internet so had to come and swap for another one

I had to upgrade due to my old 12” 2016 Macbook air died, and this was well worth it. Battery life is great, and when I try to explain the display all is it lives up to name of being liquid. Also the fan noise I had with my other is not an issue, peace and quiet