Customer Ratings & Reviews

The worst experience. They cutdown the price just after the day that return due day. So you cannot return it and cannot do price match

Returned after 1 day. Frustratingly AWFUL setup experience while transferring data from previous PC (Dell), with several errors and freezes. And what’s with the Voice Over crap you’re forced to endure at initial setup? Couldn’t even setup email accounts because of locked screens, errors, freezes. Never using Apple/Mac again!

Stopped charging in less than a year for no apparent reason.

The value really isn't that good for what you get. Compare this to older macbooks and even PCs to see what I mean. It's cost overkill for something you cant add ram or HD space to at a later time.

This was open box but the camera was not working at all even than it. Said condition excellent

I ordered my computer it went thru they charged my card it said pending one day later they cancle my order and then it takes 10 days tonget back toy card

I purchased an open box M3 Pro w/ 18GB of RAM and instead received a M2 Pro.

horrible. not worth that much money I traded it in for a Samsung. I have Apple everything but a computer because they just don’t do what I need done. doesn’t connect to another screen and streamline anything with the proper speed. Can’t even watch movies on your tv screen with this.

My expectations were pretty high based on what I had read about the Macbook Pro M3. A month in, still not signed up for Apple Care+ because of some system glitch. App Store has the spinning wheel of death, Safari does not save bookmarks, and any app can freeze anytime, Migration assistant had to be re-started over and over. I have tried everything I could find and nothing helps. A dreadful experience.

I call about the holiday return policy because i had 2 orders that were gifts and because i purchased a week and a half earlier than the 1st of November they will not honor that return police and now its past the 15 day return window, i spent like 6k.

started set up and updates, computer promptly decided to not recognize my pass word, and locked me out. Could not find a simple answer on internet, so have an expensive brick. Never expected such troubles from Mac - never had such issues with PC. Am returning

Wow the quality has gone down - I have the m2 pro which performs pretty well, and got this for my wife. This has had issued since day 1 - two of the ports didn't work. The air drop doesn't work. Neither does the Bluetooth. Not too mention or is noticeably slower than my m2 pro.

Laptop was too small for me. I'm 6' and had to physically hold legs together to keep laptop from falling

I just bought it in the space black on saturday and on monday they upped it $100, probably because of trumps tarrif calls. I mean last years model for $500 cheaper isnt bad honestly! I got it on thursday and although geeksquad failed to set up an appointment to get my files transfered, i just fid it myself and it was fairly easy. Setting up this laptop was amazing and all the features were so cool and easy to use. Apples integration made the transfer seamless to me and fairly eassier. I was gonna buy one 3 years ago but i opted for the samsung galaxy book 2 because i liked thag slim look, long story short the computer sucked compared to this mac. I will never buy another samsung product ever again. The laptops specs and performace are great, graphics are good, easy to use for school and organizes my files easier than any windows computer could. Especialy sincing word with the cloud was seamless. Microsoft word organizes all my papers easily amd it actually made me a better writer. Deffinitly a beautiful computer amd the side hdmi comes in handy as well. All in all, i hope this computer lasts me a long time.

FedEx stole my package. Best Buy is unwilling to help, FedEx is running me in circles. Such an expensive item should require signature confirmation, but they just dropped it on my porch. Now I'm out $1800 with no laptop to show over 2 weeks later,

Should have never purchased this. Horrible. Worst purchase I've made in a long time.

Never revcieved our product. We contacted Best Buy, to inform them, and were assured we would get a refund. It has been a month, with countless calls to best buy customer services and we have yet to get a refund for this product we never recieved.

we are disappointed with BestBuy price match. price of this item by $200 within one month and after talking with Bestbuy customer support there is still no resolution.

The whole point of applying for the credit card was to get 15% rewards applied towards purchase. They won’t do that. Buyer beware!

I received a device that wouldn't activate, they returned it without any hassle, however it was a bit scary when it wasn't activating