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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 763 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the MacBook Pro 15.4" for its speed and smooth performance, ease of use, and the innovative Touch Bar. Many appreciate the large screen size, long battery life, sleek design, and lightweight build. However, some users experienced issues with overheating, and others found the price to be high. The limited port selection, featuring only USB-C, was also a point of concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 763 reviews
  • Pros mentioned:
    Performance, Touch bar

    Rated 5 out of 5 stars

    Great Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple MacBook Pro 15.4" with Touch Bar is an exceptional laptop that offers power, performance, and portability. It's an excellent choice for professionals and enthusiasts alike who require a high-performing machine for their demanding computing needs. The combination of its robust processing power, stunning display, innovative Touch Bar, and sleek design makes it a top-tier choice in the MacBook line-up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Macbook Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I'm not a fan of Apple products, I do find the quality of the MacBook hardware top notch. The OS leaves much to be desired. We purchased this for my daughter who is going off to college and will be majoring in graphic design. She just better keep the thing on her at all times because the price tag on one of these is freaking ridiculous. In my opinion not worth it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Prefer touch screen not Touch Bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would appreciate if apple addded touch screen with Touch ID. Touch Bar not so helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but 1 real limitation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great. If there is any real drawback it is the fact you can't upgrade only replace.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is overpriced but it's what my wife's job required. So far it's worked just fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    School work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. It’s been great for doing school work.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Died after 16 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 2019 Macbook Pro i9 in August of 2019, which cost almost $3k with Apple Care. It is now November 2020, and the logic board failed.. this is after a year of light use, exclusively at home. It has never been dropped and nothing has ever spilled on it. It just randomly died out of the blue. One thing I did notice is that it does run extremely hot, even during normal use. Basically if the screen is on for more than like 30 minutes, it overheats. I’m guessing this is why the logic board failed so soon. Anyway, for the price, it is not worth it considering how unreliable it is. But if you do decide to get it, definitely purchase Apple Care. You’ll need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY OPEN BOX - EVEN IF IT'S GEEK SQUAD CERT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love bestbuy and never had a problem with any products until now. My family and myself do majority of my shopping here. This past weekend I made the decision to buy an open box geek squad certified MacBook Pro 15, I was ensured by the employees nothing was wrong with it and that they run tests before putting it on the floor. The box was pretty much brand new like it was literally brought and return right away. Unfortunately this past Wednesday I go to use it for the first time ever and I realized it was acting odd and I could not use the touchbar at all. The next day (yesterday) I go straight back to best buy geek squad and they could not figure it what was wrong with it after they ran diagnostic like they did before putting it back on the floor. This is been my worst experiences here and I'm so upset because I truly wanted this labtop and the price was amazing. After going through this experiences I can surely say do not ever want to buy an open box item again even if it is certified and do not recommend to anyone. Also, I was advise I could not do an even exchange (apparently they did not have it in stock even though the website claims it does)I would have to return it and buy a new one at full price which is truly ridiculous. OR have apple try to fix it (also ridiculous since I literally just brought this item) I wish the company would see how much of an inconveniences this is and would honor the price and just do an exchange. I never had an issue with BestBuy in the past but this has defiantly left my family and I with a bad taste in our mouth.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy for the win

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for less than Apple had it listed for. Same price as Amazon. Good job Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Small issues Over purchase but overall great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for beginners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had ordered a 16" screen & bigger processor

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed for the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Photoshop performance was better on my 8 year old MacBook Pro. Ended up returning. Can spend half the money on a windows based laptop and get the same performance if not better. Touch Bar is gimmicky but not very useful and the keyboard is terrible. Thunderbolt ports are also a pain

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very useful computer.Good apple stuff and i really like it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product as per price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this at thanks giving time with a good deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent computer for designing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, great value and awesome display.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love having a MacBook!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I did order an open book I was satisfied with the way my computer works as well as runs. I was dissatisfied with the small dent on the bottom of my computer as well as the over all dirtiness of the computer when it arrived to my house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve enjoyed my new laptop. The display is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Another great computer from apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and great new features. ........

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I can't stand it. Beautiful but useless computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first and the last time that I buy Apple Computers. They are useless. You are very limited to upload programs and their software is really bad and not user friendly. I don't like this computer a t all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Screen problems & storage fills up quickly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this computer for almost 2 years & the screen is starting to show lines all throughout, storage gets filled quickly when using it for editing videos

    No, I would not recommend this to a friend