Customer Ratings & Reviews

package was never delivered. ups took a long distance photo, could barely make out what the location was but certainly was not at my house, nor depicted to be. i called best buy as soon as i noticed it wasn’t delievered. they were no help. contacted ups and they are currently figuring out if i can get a refund but best buy declined my request. i’m trying the best i can to get this issue resolved. if anyone can help let me know.

Really good product will 100% recommend other people.

Not the best quality or customer service when it broke had to end up buying another one!

Great equipment. Brand new working aspects. The only sign of previous use is a dent on the shell with zero influence on the work conditions.

After 6 months of using it, the laptop stopped charging altogether. When we contacted best buy and went to a best buy store, they said they don't provide any sort of warranty or even take apple products for repair. Customer support keeps redirecting me to use geek squad agent who in turn redirects me to customer support as they can't solve warranty issues It is clearly a manufacturing defect. There many such intel based MacBooks that have similar problems.

Received my MacBook and compared specs to what was listed Did not have a 512 gb drive the charger was very bad didnt trust it to charge anything came an oversized box with very little protection during shipping

Love the MacBook in function, but body was damaged in several places, one so badly that the seams didn't come together evenly leaving a visible gap

I’m extremely disappointed with my recent purchase from Best Buy. The product arrived in poor condition—it wasn’t in its original packaging, was missing the original power cord, and had visible nicks and scratches. I was genuinely shocked by the state of the item. I’ve received better-quality items from eBay. I expected much more from a reputable retailer like Best Buy.

It lags very bad. I will be typing emails and it takes the computer several moments to catch up and then it legs even more. The battery life is also very poor. They clearly did not replace the battery either.

Fantastic deal for the price! Has all the updates. Fast operating speed. Great response. I just need to update some programs and I'm back in college.

The computer was good just a little scratches but all you couldn’t tell unless all on it.

It did not seem used my daughter used it quite well for business

I would give zero stars if I could. It arrived with someone else’s Apple ID already logged in rendering it completely useless. I will skip all the running around and hours on the phone to rectify the problem. So in short I learned 1) you can’t return it to a store because it’s locked up with user info 2) there is absolutely no customer service 3) I’m STILL waiting for my refund

Easy navigation through the app to find exactly what I needed made Best Buy service great

Functions just like a brand new laptop! Very much enjoy it

I get it’s a pre owned but you can’t clean it up even a little bit? The plug-ins were caked with gunk and the top has sticker residue all over it.

Simple and usefull. Everything i needed andnp3rfect size.

It’s what you’re looking for. Definitely buy if you can. Money saver.

The look on my laptop is nice, works good! So far u haven’t had any issues with it

Great laptop . I loved the product and cost saving also.