Customer Ratings & Reviews

It runs BURNING HOT! I wish I could give this 0 stars. My better half and I purchased twin MacBook Pro - 16" Apple products in the store at 5821 Poplar Avenue in Memphis, Tennessee January 24. Separate boxes, obviously. Immediately, that evening I noticed my computer ran a little hot during setup. I'm simply searching Safari and not running any special software or apps. I thought it was just my laptop, but then I tried his MacBook and it too runs hot just checking emails. I kept trying to just go ahead and use it. I bought a mesh stand and a cooling pad, but it still runs hot. I put my COVID digital thermometer scanner on the bottom of the MacBook and it was 95 degrees. WOW! We keep our home at 68 degrees. I rated ease of use at a 3 because I like the Mac, but I have to do gymnastics to use it without it burning a hole into my desk. At this point, my $3,000 computer is a paper weight. It feels like a fire hazard. He doesn't use his either. I am over the 30-day period so I cannot exchange it for another computer. I'm just at a MAJOR loss. SO disappointed.

I returned my surface laptop because of keyboard backlight. But this laptop also has same issue. The laptop backlight key doesn’t work when you turn on the laptop. And after giving password and logging in the backlight starts to work.

I have own my new 16” inch Mac for 8 days Now and the cap lock Key is not working at all either tab key. I wanted to posted a video of it unfortunately best buy don’t let the customers do it. Please be aware before expending 2k for this not worth at all.

We bought this laptop for my daughter to start college. In less than 6 months it has become completely inoperable 2 times with several of more minor instances. The first time we took it to Apple who had to remove all of the software and reinstall. The second time the technician kept it overnight and ran every diagnostic and couldn't find what was wrong but was able to recover. Each time we are having to find back up computers for her to use. She is loosing hours of work that has to be duplicated. Each time Apple has a 7 day wait for an appointment. She doesn't have a car to take it there. Apple support just says, "Well, the next time it happens, call and we will run tests to see what is happening". I explain they have already done that each time. She says, "If its working now, there is nothing we can do". We need a replacement. It is a ticking time bomb. We are having to purchase a new computer that will not crash every 2 weeks! Who knows what project she will be working on the next time it crashes? That costs her grades and a ton of anxiety! I am disappointed in the Apple product and more disappointed in Apple Support!

BUYER BEWARE.Purchased on the 28th. After transferring to the new computer I noticed that the battery only lasted for 3 hours. I use Battery Health to monitor the battery and it indicated that this battery was manufacture in Sept 2011 making it eleven years old. So this laptop has been sitting in their store from 2019 to 2021. Making the battery UN-used.

DON'T FALL FOR THE HYPE Save your money. If I had one piece of advice for myself before i bought this it would be DON'T DO IT. What a waste. Been having to force quit applications from the first time I used it. Literally have to force quite 10 times a day and restart 3 times a day just to write work emails. I gave up on trying to have Messages open while my email was open or the whole thing would freeze. Forget about also trying to have a browser open. The point is it can't even handle three basic functions, let alone all the bells and whistles I paid so much extra for. Tech support involves someone emailing you a list of hour-long tasks that you get to do yourself that eventually don't work anyway. DON'T DO IT!

I am using this machine for work, and I went in with an open mind. I generally hate apple products, but I figured it'd be good to learn the OS. If you're a mac user You'll probably love this, but if you're anything else Linux/Windows don't even... The OS is just too different, along with key layout and usage. Now for the hardware. The innards seem to utilize the OS just fine. However the keyboard and touchpad are ATROCIOUS. I feel like I am not even typing, or that i have to mash down on the buttons. Sometimes I do the chicken scratch. It just doesn't feel right. The touchpad, no amount of finagling makes it better. The left and right clicks just don't want to work. And you have to change the settings when you go from touchpad to physical regular mouse when scrolling. I would never recommend this or any apple device to anyone after this experience. Oh and the touch bar is simply a gimmick. I have found no real purpose to it. What functionality I use on it could've easy been FN keys.

Forst of all computer come dirty. It was really dirty. I spend 30 minutes to clean it. Harddrive come locked. I decided to return. It was a very bad and time-consuming experience for me during quarantine days. I am going to apple.com to make a proper and safe order.

This piece of **** laptop's bluetooth stops working WITH AIRPODS not even a ****ing month after buying it. Apple continually puts out **** products with no regard to the consumer. DO NOT BUY THIS LAPTOP. It WILL fail on you at the most annoying times.

The fundamental chips are the same as the 2018-2019 15” model and apparently it’s still common to have logic board issues. I’m three days past my return period and I’m dead certain my unit has a bad logic board. In particular the embedded graphics crash the system.

Bought this laptop as a Christmas gift for my son only in December it had intel graphics and a lower resolution screen for the same price as it is now with a retina display and discreet amd graphics. So tired of getting screwed by Apple!

Did not use this laptop for two months and I opened it today. It did not work at all.. the Apple customer care are pathetic on the service.. DONT BUY !!