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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2808 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the MacBook Pro 16" for its impressive performance and large screen size, frequently praising its ease of use and the innovative Touch Bar. While some users mention the high price point and heat generation, many appreciate the lightweight design and excellent speakers. Concerns about the limited port selection and fan noise were also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 2,808 reviews
  • Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, the computer works as advertised .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product and great service at Best Buy sales

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MacBook Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my MacBook Pro. But I was a little disappointed that they sent a different color that I ordered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Online order

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a smooth process for an online purchase, I went to the store and picked up the unit and everything was completed swiftly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro level laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome laptop for photo, video editing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Computer for business work, Tons of storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple…

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still wishing for touchscreen or upgrade of some sort so I don’t have to buy a completely new computer

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    MacBrook Pro-16"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far Im ok with this purchase. I thought that it was loaded with more programs than it came with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Another great production!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This MacBook Pro is awesome -- the battery life isn't that great but the capabilities of this machine are tremendous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mac1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine, really fast unfortunately it doesn’t have enough ram for my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sweet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice computer. It's missing an SD card reader which is the only major regret.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 16" MacBook Pro laptop computer because of the good reviews. I'm one satisfied customer!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    31 days old and doesn't start

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were initially happy with our macbook pro 13" model until we began working from home due to covid-19. We purchased the 16" model as an "upgrade" and it literally lasted 30 days before it started rebooting continuously on startup, getting excessively hot, and shutting down. Tried reinstalling MacOS from recovery mode, same problem, gets to about 9 minutes remaining and then shuts down and reboots. I'm able to boot up in safe mode but that's about it and I can't access my companies software in that mode so it's basically completely useless. Apple wants us to bring it in for them to assess it, which is fine, but it leaves us without a computer to work from home on during the meantime. Best Buy would not help as it was outside the 15 day return period. Overall I am just totally not satisfied with this product for the amount of money we spent on it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Mac for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recent purchase and continue to discover what it offers! Love the quick sign in option with fingerprint recognition!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Best Buy sold me a defective computer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sold us this product as new - it was an open box. Within 2 weeks we were back as the computer was running hot and it's battery life was only a few hours. Their geek squad said it was good, but within 3 more months we were back again - this time the computer wouldn't turn on and there was a burning smell. Best Buy said it was too late to return even though we had previous issues and the computer was obviously bad from the start. Don't buy open boxes from Best Buy - it might be a lemon someone else returned and Best Buy doesn't stand by the sale. We are now forced to deal directly with Apple under their Apple Care.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Apple laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the larger screen and the keyboard, the keys work better than the older units.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MacBook pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is nice. Didn’t realize you couldn’t put apps on it but I’ll live

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OSX Crap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OS X Catalina is trash 64 bit only and that makes things difficult if your are migrating from an older generation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    well half

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer super good. What I did not like is that a key on the keyboard failed and I had to return it and they told me that they did not have in stock and that it would take about 4 days to bring me another one so I could not accept it since I do not live in Mcallen and could not return in a short time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Mac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer, haven’t used it enough yet to touch all the programs. But great so far

    I would recommend this to a friend