Customer Ratings & Reviews

Great product just like buying new open box. It was worth the savings.

Great, powerful laptop, I wish it came with a standard 1 TB SSD storage.

Great, experience! I would buy this computer again.

A little slower than expected even with 48MG memory. Chrome sucks up the memory and slows things down.

It was a birthday gift for my daughter and she loves it.

God Product and excellent support i got form best buy

Other than skimping a little on the solid state drive, it’s perfect. Without the sale and price match I may not have purchased the Apple, however. I

If you want to Price Match, don't bother. (Amazon) Purchased and immediately requested a price match via chat. No issues during chat, everything was fine. 354820816 Credit not applied and did a follow-up approaching 30 days. Was told wrong submission type was done by the original agent, but no worries, re-submitted you should be good. 356125641 E-Mail of denial same day, used BBY Policy of outside of 15 days to request price match. (Failed to see full case details of the clerical error originally) Did an immediate follow-up chat stating the issue of the false denial. 356137222 and since then the run around with over 10 additional case ID's

This order is credit card fraud. I did not order this item and was 3000 miles from the delivery point. The banking facilities have been notified.

The black version of this computer the paint comes defective so i would recommend you to inspect it asap

I ordered the laptop two weeks before christmas it got lost in the mail during delivery two three weeks of countless phone calls and argument with a customer service line India and an additional two weeks to finally get my laptop picked up at a local location

Its a macbook 16 and was a giod price for what it was i guess.

It's been two months, and the issue is still unresolved. The price has dropped by $300 plus tax, and I have been repeatedly promised a resolution without any progress. Can you please ensure that someone competent addresses this matter promptly?

The overall experience purchasing this item was an unsatisfactory one. I came to pick up my item and it was not available even though they had it in store. I had to cancel my order and purchase it directly in store.

Best Buy approved and then cancelled my purchase 3 times and gave a fake promise to get customer service to call me within 10 days. No call of course.

Extremely unreliable I have made a plus membership and I want to replace it I went to another Best Buy and they told me I have to replace it in the original store so I make my 1 hour trip to this location and they make me an appointment in the other Best Buy they tell me I can do it there so I went there and no return no service I don't see any store messing around so much with the customers

This have not received my order this is the worst service I ever experienced

Sleek lines, functional design, and powerful performance make this a top choice for mobile computing