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Customer Ratings & Reviews

Your price for this item is $2,399.99
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The comparable value price is $3,399.00

Customer reviews

Rating 4.8 out of 5 stars with 411 reviews

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Rating by feature

  • Battery Life

    Rating 4.9 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers express satisfaction with the MacBook Pro 16" Laptop, particularly its phenomenal performance and insane speed. The great battery life and ideal screen size also receive positive feedback. While some find the laptop a bit heavy and notice it can get hot, the primary concern is its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 411 reviews
  • Rated 5 out of 5 stars

    solid computer, worth the money but not more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer (though battery life isnt as good as advertised)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Times

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy. Extremely good quality and easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great computer. Love the color, style, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great return experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy system was seamless. I found a cheaper deal so had to return it. The return system was seamless as well. Overall I had a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Delivered on time with no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    M3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks Best Buy team member for recomend me this excellent product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr. Stephen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks best buy for having such a good computer, I couldn't be more happy with my purchase. Thanks again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy, open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer functioned as advertised, but screen was dirty upon delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mac Pro 16 Max 3 Chip 36 GB 30-Cor GPU

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Wish Apple company put Facial Recognition and Touch Screen in the all the laptops. :(

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    screen quit working at 12 1/2 months - no warranty

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent $3K on this macbook and the screen stopped working after 12 1/2 months. This is my third MacBook in 6 years and its been keyboard issues, battery issues, and now screen issues. The store suggested I pay $1,289 to fix the screen on this 1 year old MacBook. Ughh... I'm over it with Apple MacBook and moving to a PC.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor rating pertains mostly to BEST BUY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no doubt that I'd love this product, as I love all Apple products. It is the MacBook Pro, specifically sold by Best Buy that I have an issue with. I purchased one that was "open box" and "excellent". The website description specifically stated that nothing was missing. That was inaccurate. No adapter and no charging cord. After numerous attempts to have them send one or discount my product to offset the $150 I need to spend to obtain one, I am giving up. I did get a discounted deal. But the reason I chose it, was because it also included everything I needed to be up and running. Best Buy does not have accurate information on their website concerning Open Items. I cannot support a company that does inaccurately represents a product and will not make it right. I feel very undervalued as a customer, and do not intend to support or recommend Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard has way too many loose/rattling keys for a $3000+ laptop. Have had a lot of MacBooks but I loathe using this one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received my Open Box in "excellent condition" MacBook Pro 16'' about an hour ago. It was missing a charger, was dirty, and left on. This most definitely did not remind me of Apple customer service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ABSOLUTELY TERRIBLE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got it. Took over 3 weeks of shipping issues and still yet to be refunded my $2900 . DO not ship this product if you actually wanna get it. This has been the most unprofessional service and customer services I’ve received. They keep saying “wait wait wait” but it’s been the biggest headache!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Amateur Hour at Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete amateur hour over at Best Buy. This arrived at my house with no packing peanuts or bubble wrap inside the box. Nothing. It was just sitting in there. A $3,500 laptop. Seriously? The laptop box itself was also dented and punctured on one side. Didn’t even bother opening the laptop just returned it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Total Rip-Off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On sale for $500 less 20 days later - can’t get refund- total joke!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shipping nightmare

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful ship to home experience from Best Buy. Some joker decided to pack this open-box laptop into a box way too big. So open box the items just bounced around loosely banging into each other for days shipping to me. And of course customer service would only offer to return it (but it's the only open-box they had). This store is going down the tubes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sold used Macbook as new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new laptop and found out it was pre-owned when trying to add Apple Care. Paid for a new laptop not open box. Support has not been helpful at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Impressed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what the big deal is about, seems about as fast as my regular Macbook Pro.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Stellar Performance and Sleek Design: My New Apple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the latest Apple MacBook Pro from Best Buy, and I couldn't be happier with my decision. Here’s a breakdown of my experience with this fantastic machine: Performance: The MacBook Pro's performance is nothing short of exceptional. The M3 Max chip delivers lightning-fast processing speeds, making multitasking a breeze. Whether I'm running heavy-duty software for video editing or juggling multiple applications at once, the MacBook Pro handles it all with ease and efficiency. It's a significant upgrade from my previous laptop, and I can genuinely feel the difference in speed and responsiveness. Battery Life: Battery life is another standout feature. With my previous laptop, I was constantly tethered to a power outlet. With the MacBook Pro, I can go through a full day of intensive use without worrying about charging. This portability has made a huge difference in my productivity, allowing me to work from anywhere with ease. Buying Experience: Purchasing from Best Buy was a seamless experience. The website provided detailed product information, and I appreciated the user reviews that helped in making an informed decision. The shipping was prompt, and my MacBook Pro arrived in perfect condition. Best Buy’s customer service was also excellent, answering my queries promptly and professionally. Overall Satisfaction: I am thoroughly impressed with the Apple MacBook Pro. It’s a powerhouse of a laptop that meets all my needs, from professional work to personal use. The combination of performance, design, and battery life makes it worth every penny. I highly recommend this laptop to anyone in need of a reliable and high-performing machine. Thank you, Best Buy, for a fantastic purchasing experience. I will definitely be returning for future tech purchases!

    I would recommend this to a friend