Customer Ratings & Reviews

great computer (though battery life isnt as good as advertised)

Excellent buy. Extremely good quality and easy to set up.

Such a great computer. Love the color, style, etc.

The best buy system was seamless. I found a cheaper deal so had to return it. The return system was seamless as well. Overall I had a great experience.

Excellent service. Delivered on time with no issues.

Thanks Best Buy team member for recomend me this excellent product

Thanks best buy for having such a good computer, I couldn't be more happy with my purchase. Thanks again.

Computer functioned as advertised, but screen was dirty upon delivery.

Good laptop. Wish Apple company put Facial Recognition and Touch Screen in the all the laptops. :(

Spent $3K on this macbook and the screen stopped working after 12 1/2 months. This is my third MacBook in 6 years and its been keyboard issues, battery issues, and now screen issues. The store suggested I pay $1,289 to fix the screen on this 1 year old MacBook. Ughh... I'm over it with Apple MacBook and moving to a PC.

I have no doubt that I'd love this product, as I love all Apple products. It is the MacBook Pro, specifically sold by Best Buy that I have an issue with. I purchased one that was "open box" and "excellent". The website description specifically stated that nothing was missing. That was inaccurate. No adapter and no charging cord. After numerous attempts to have them send one or discount my product to offset the $150 I need to spend to obtain one, I am giving up. I did get a discounted deal. But the reason I chose it, was because it also included everything I needed to be up and running. Best Buy does not have accurate information on their website concerning Open Items. I cannot support a company that does inaccurately represents a product and will not make it right. I feel very undervalued as a customer, and do not intend to support or recommend Best Buy.

The keyboard has way too many loose/rattling keys for a $3000+ laptop. Have had a lot of MacBooks but I loathe using this one.

Received my Open Box in "excellent condition" MacBook Pro 16'' about an hour ago. It was missing a charger, was dirty, and left on. This most definitely did not remind me of Apple customer service.

Never got it. Took over 3 weeks of shipping issues and still yet to be refunded my $2900 . DO not ship this product if you actually wanna get it. This has been the most unprofessional service and customer services I’ve received. They keep saying “wait wait wait” but it’s been the biggest headache!

Complete amateur hour over at Best Buy. This arrived at my house with no packing peanuts or bubble wrap inside the box. Nothing. It was just sitting in there. A $3,500 laptop. Seriously? The laptop box itself was also dented and punctured on one side. Didn’t even bother opening the laptop just returned it.

On sale for $500 less 20 days later - can’t get refund- total joke!!!

Awful ship to home experience from Best Buy. Some joker decided to pack this open-box laptop into a box way too big. So open box the items just bounced around loosely banging into each other for days shipping to me. And of course customer service would only offer to return it (but it's the only open-box they had). This store is going down the tubes.

Purchased a new laptop and found out it was pre-owned when trying to add Apple Care. Paid for a new laptop not open box. Support has not been helpful at all.

Not sure what the big deal is about, seems about as fast as my regular Macbook Pro.

I recently purchased the latest Apple MacBook Pro from Best Buy, and I couldn't be happier with my decision. Here’s a breakdown of my experience with this fantastic machine: Performance: The MacBook Pro's performance is nothing short of exceptional. The M3 Max chip delivers lightning-fast processing speeds, making multitasking a breeze. Whether I'm running heavy-duty software for video editing or juggling multiple applications at once, the MacBook Pro handles it all with ease and efficiency. It's a significant upgrade from my previous laptop, and I can genuinely feel the difference in speed and responsiveness. Battery Life: Battery life is another standout feature. With my previous laptop, I was constantly tethered to a power outlet. With the MacBook Pro, I can go through a full day of intensive use without worrying about charging. This portability has made a huge difference in my productivity, allowing me to work from anywhere with ease. Buying Experience: Purchasing from Best Buy was a seamless experience. The website provided detailed product information, and I appreciated the user reviews that helped in making an informed decision. The shipping was prompt, and my MacBook Pro arrived in perfect condition. Best Buy’s customer service was also excellent, answering my queries promptly and professionally. Overall Satisfaction: I am thoroughly impressed with the Apple MacBook Pro. It’s a powerhouse of a laptop that meets all my needs, from professional work to personal use. The combination of performance, design, and battery life makes it worth every penny. I highly recommend this laptop to anyone in need of a reliable and high-performing machine. Thank you, Best Buy, for a fantastic purchasing experience. I will definitely be returning for future tech purchases!