Customer Ratings & Reviews

Good price, product well packaged and the price was affordable.

Very powerful, macbook pro I've had! I wish I can put all this power to use..

great computer (though battery life isnt as good as advertised)

Excellent buy. Extremely good quality and easy to set up.

It's great! It has all the features I was looking for!

Such a great computer. Love the color, style, etc.

Excellent service. Delivered on time with no issues.

The best buy system was seamless. I found a cheaper deal so had to return it. The return system was seamless as well. Overall I had a great experience.

Thanks best buy for having such a good computer, I couldn't be more happy with my purchase. Thanks again.

Thanks Best Buy team member for recomend me this excellent product

Computer functioned as advertised, but screen was dirty upon delivery.

Good laptop. Wish Apple company put Facial Recognition and Touch Screen in the all the laptops. :(

I have no doubt that I'd love this product, as I love all Apple products. It is the MacBook Pro, specifically sold by Best Buy that I have an issue with. I purchased one that was "open box" and "excellent". The website description specifically stated that nothing was missing. That was inaccurate. No adapter and no charging cord. After numerous attempts to have them send one or discount my product to offset the $150 I need to spend to obtain one, I am giving up. I did get a discounted deal. But the reason I chose it, was because it also included everything I needed to be up and running. Best Buy does not have accurate information on their website concerning Open Items. I cannot support a company that does inaccurately represents a product and will not make it right. I feel very undervalued as a customer, and do not intend to support or recommend Best Buy.

The keyboard has way too many loose/rattling keys for a $3000+ laptop. Have had a lot of MacBooks but I loathe using this one.

Spent $3K on this macbook and the screen stopped working after 12 1/2 months. This is my third MacBook in 6 years and its been keyboard issues, battery issues, and now screen issues. The store suggested I pay $1,289 to fix the screen on this 1 year old MacBook. Ughh... I'm over it with Apple MacBook and moving to a PC.

Received my Open Box in "excellent condition" MacBook Pro 16'' about an hour ago. It was missing a charger, was dirty, and left on. This most definitely did not remind me of Apple customer service.

Never got it. Took over 3 weeks of shipping issues and still yet to be refunded my $2900 . DO not ship this product if you actually wanna get it. This has been the most unprofessional service and customer services I’ve received. They keep saying “wait wait wait” but it’s been the biggest headache!

Complete amateur hour over at Best Buy. This arrived at my house with no packing peanuts or bubble wrap inside the box. Nothing. It was just sitting in there. A $3,500 laptop. Seriously? The laptop box itself was also dented and punctured on one side. Didn’t even bother opening the laptop just returned it.

On sale for $500 less 20 days later - can’t get refund- total joke!!!

Awful ship to home experience from Best Buy. Some joker decided to pack this open-box laptop into a box way too big. So open box the items just bounced around loosely banging into each other for days shipping to me. And of course customer service would only offer to return it (but it's the only open-box they had). This store is going down the tubes.