Customer Ratings & Reviews

Don’t trust Reno Best Buy to help with any support! They gave us the run around to fix a broken screen on my computer. Apple care covered, total membership paid and still refused to help! Buy your products from somewhere else!!!!

It is OK, quite bulky and heavy. the configuration is low.

the box had markers but did not affect the item itself.

I was charged for a product that was delivered to the wrong address. Instead of taking responsibility and resolving the issue, the company is asking me to check with local law enforcement—essentially washing their hands of the situation and pushing the burden onto me and others. It has been over three months with no resolution, making this situation feel like a scam.

Terrible apple support. 2 hours on the phones and chat and no resolution. Avoid buying this. They can't figure out why there is an unkown error.

Too over priced for an laptop , to be honest I would’ve return this for an used one

Went in person to purchase laptop during Black Friday sale. Long story short, item was sold out in store, sales associate helped me place order in-person. Received torn up package with missing device, only received manual and charger. Very disappointed. Recommended purchasing these kind of devices in store. Now waiting on refund.

Horrible customer experience with online pickup. The order was kept "on hold for security review". I had to call and escalate this for several days, until one day I threatened to post this all on social media, and miraculously order was ready for pickup. Like I said before, I'd eat glass before order again.

Missing charger on open box excellent condition item. Where charger and all the accessories should have been included.

I was sold a counterfeit item and it still has yet to be resolved

Hate it. Would like to exchange if that's possible.

I love this computer, the battery lasts long and it doesn't get hot like me old computer when I run intensive applications on it. It's fast and smooth, and I absolutely love the OS. The display is beautiful and elegant.

This is an awesome laptop ! The battery life also is insanely long ! It lasts all day for me , and well into the next couple of days even if I don’t charge it . O don’t use this all day everyday so maybe that’s why but this is a beast ! It’s a great all around for everything . It’s a heavy one but it’s awesome ! If you are in the need or looking for a new one this is the one I’d recommend !

I bought this laptop for grandson for his college needs. Latest, fast, large memory. He is using for film editing loves it meets all his needs.

Love my new computer! It works so well and is not slow at all. Also really beautiful and has a slot to put your memory card in

The screen is nice and big. The computer runs pretty quick and love the magnetic charger port

Works fast, lots of memory, and great appearance!!

Extremely happy with the purchase! Had to choose between two extremely tough options: space black vs. silver and 16 vs. 14 inches in size. I finally decided on 16 inches in silver, and I'm glad I did! For me, this was a HUGEEE upgrade from my Intel-based Mac!

This is a great computer. Big large screen, fingerprint sensor and large keyboard! Customer service at the store was so helpful picking out this specific computer for me!

Absolutely loving my new MacBook Pro 16". Such an awesome computer overall and the size is perfect. Not too big and heavy but no more tiny screens when I am trying to get things done.