Customer Ratings & Reviews

I had a terrible experience with Best Buy and their so-called Price Match Guarantee. When I purchased my item, I confirmed with a Best Buy agent that I was eligible for a price match refund. They even promised and initiated a refund of $864.92 and provided me with a case ID. Based on their confirmation, I felt safe making the purchase. But after 20 days—conveniently after my return window had expired—Best Buy suddenly changed their story. They claimed the item was out of stock at the competitor’s website and refused to process the refund they had already approved. When I reached out to their agents multiple times, they kept refusing my request, completely disregarding their previous promise. This is nothing short of a scam. Best Buy tricked me into keeping the item and then refused to honor their own price match policy. If they never intended to process my refund, they should have told me before my return period expired, not after! I have all the chat transcripts and emails proving their dishonesty. I strongly warn others to be careful when dealing with Best Buy’s price match policy—they do not stand by their promises! If Best Buy wants to fix this, they need to honor the refund they promised immediately. Customers deserve better than this kind of bait-and-switch behavior!

The MacBook is amazing , but 16inch is too heavy for college kids

Excellent equimemt and I’m satisfied. I recommend the equipment and the way I bought it

Great prices for a quality product. Was able to purchase a MacBook from Best Buy with better pricing than directly with Apple.

The purchase was easy and the customer service was beyond excellent. Best Buy’s purchasing process is soo efficient! I will recommend.

A WONDERFUL COMPUTER PRODUCT. VERY USER FRIENDLY.

just the price is the only gripe my only gripe for sure

The customer service was more than excellent and the process was smooth from beginning to end.

Best Buy took my old laptop and gave me a fair exchange price which led me to buy the top-of-the-line MacBook Pro. Thanks Best Buy. I love you.

I Love it! Best decision to switch from windows pc.

Purchased an open box laptop in excellent condition and received one covered in scratches. Thoroughly disappointed and wish, at the very least, this information would be disclosed. Customer service did nothing to remedy the issue. Let this be a warning that the item you *think* you are receiving may be far from the actual product! Tried to be environmentally mindful of this tech purchase but Best Buy has shown me this option can’t be trusted. Looking forward to spending my money elsewhere.

I love my new MacBook Pro. The purchase process was easy and the geek squad transferred everything over to my new Mac in record time.

I purchased an Apple MacBook ProMax 16” laptop. I’m very satisfied with computer.

Excellent MacBook to realize my work and activities, but I'm still exploring this model and all the update improvements. The black color edition is unique.

I love this computer! I was looking to buy a new laptop so I was browsing at Apple for one but I ended up at BestBuy and I got the computer at a better price.

Amazing laptop for engineering, video editing and AI model training work. Seamless experience with video calls too.

Excellent In Store Service In Concord. Staff listened to my needs and helped me choose the right computer. Thanks again.

wonderful device!! lots of added features moving up from an intel macbook pro!

I’m very happy with my purchase with Best Buy. The salesman was very knowledgeable & courteous. They gave me a great deal on my computer purchase

Love this machine totally worth the price and the black looks gorgeous although it isn’t that deep dark black as some might expect it to be!