Customer Ratings & Reviews

I had to return the original phone I received as the package came opened and the phone had damage to the camera, but the second phone I received is in great condition.

Good for teens got it for my siblings they loved it small

Good condition, arrived early as well. Was exactly what i had wanted

Thank you so much, I am so glad I upgraded my apple X to this Apple 11. It takes better pictures and I think I will enjoy it much better.

The phones decent. It’s worked great so far, I expected with a refurbished phone, that it woulda had a new battery, but it’s maximum capacity says it’s at 75%, that’s the only complaint so far.

It was in pretty good condition. There was only a small scratched area on the main screen that’s virtually undetectable with a screen protector. Otherwise it’s in great condition and works how I expected!

The has been working good its been one week since i got this phone

It’s alright I got it and it’s good it’s just the battery life that sucks and the thing thats around the camera was a little scratched

Purchases this phone for my daughter and she loves it. Everything works as it should! I will always buy pre used phones from now on, personally we cant tell a difference!

It’s an iPhone you can’t find a better phone. This phone is for my daughter and I would never by android phone for a family member lol. In all seriousness the phone is excellent and the refurbished models from Best Buy are the best.

The phone works really well, all the configuration is from fabric, is indeed a unlocked device, starts working in the same moment I put my sim card on it, 10/10 condition, not even a scratch.

Amazing phone and came quickly I would recommend to anyone

Works great, have hsd phone for years and its still working fine.

Very good quality iPhone. Camera is perfect batter life is so good. Overall a great phone and good purchase.

The IPhone looked like it was brand new and so much more affordable!

4 stars only because it was barely charged when we opened it and some minor scratches on screen. Otherwise good!

Phone seems to be working fine. My daughter loves the color. Just like new

The phone is the quality that was advertised but it is a older phone.

“Excellent” condition arrived with a broken microphone. Customer service is the worst! Product arrived on 7/27 and hooked up the phone service on 7/29 to find out the microphone is damaged. All you hear is static coming from the person on the phone. Spoke with a Best Buy representative on 7/29 who informed me that the replacement device would be delivered to my local Best Buy on 8/7. I drove a six hour (round trip) to retrieve this device on 8/8 and exchange it, to find out that the replacement order was never actually placed. I spent hours more on the phone with different call representatives requesting to speak with supervisors to never receive a returned call to this day. I had to be connected to a supervisor through the chat feature on the Best Buy website who profusely apologized and said my only option is to return the device in store and purchase a different device that is carried in store; or to return the device with a prepaid shipping label and have the same device shipped to me 11 days later. Mind you, 1) the devices in store were relatively more expensive and 2) to do the even exchange for the same product, would have left my teen without a phone for two weeks who needs reliable phone service. We’re now outside of the 15 day return and exchange period. Very displeased with the device and customer service provided by Best Buy.

Great condition, not the original charger but works like a bran new phone.