Customer Ratings & Reviews

The phone seems to work fine, but the screen is all scratched up. I wish I would’ve known I’d be receiving a $400+ phone with scratches all over it. I get it’s preowned but darn… really disappointing.

Great phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great phone for my aunt who’s coming over from android.

good value for the cost paid good good good good good

This phone has been great for my daughters first phone.

My granddaughter is thrilled!! She absolutely loves it

Good phone. no cracks, came in perfect condition. .

This hone works great and the cost savings are a big plus. Anyone with young adults knows the phones get trashed pretty often. Great Customer service and great phone.

IPhone 11 is working the only thing is i am not able to transfer my files from old phone to new phone. Having technical difficulties.

I have had multiple positive experiences at this Best Buy! Highly recommend for anything relating to mobile services or phone accessories, especially specially screen protector.

ridiculous this is now the second phone i have received that has a battery life below 80% (which apple recommends battery replacement) the FIRST order i received the battery was at 75% -- with going into bestbuy and associate agreeing thats not acceptable took the phone that was delivered just that day now needing to reorder.... week later, re-ordered phone arrived with 79% TODAY - what in the actual F. if yall cant send a phone with greater then 80% battery then just say that but then offer a discount so i can take the phone i ordered to apple and get the dang thing replaced myself... or yall offer to send it to apple and get the battery replaced either way no phone sold should be a SERVICE attached to it... now i'll be sending also an email because now im irritated to accept something just because it was better then the last one.

I lov it so muvh its for my son and he liket a lot

Good for the price. A little less memory than would like but can make it work. Would recommend if you have an iphone older than this and looking for one.

Not only did I get a fair price on the purchased iphone11, the female in-store employee who helped me was fantastic and informative!

No issues with transferring my carrier to this phone

Spent several hours at Avon Ohio Best Buy setting up this phone Kyle was super helpful cuz it kept getting stuck… but good news is it works for what I need small ding by camera but it doesn’t effect anything

Have only had the phone for one week and it is an upgrade from an iphone 6s. Definitely new things to learn, but all in all it's an easy shift. Phone is refurbished with a few scratches and seems to be in good working order.

I haven’t had it but a week. Hope it turns out to be good. The assistant at the store was great. He helped me stay in my budget and a fast delivery.

No issues decent buy. Was a Christmas gift for my daughter and she likes it.

Its a good phone and at its price still runs good and no problems