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$599.97

Customer reviews

Rating 4.4 out of 5 stars with 1050 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,050 reviews
  • Rated 5 out of 5 stars

    Great Price! Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition. Battery health is still great and is one of the best refurbished phones on the market!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why it breaks so easily :(

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still currently use this phone and it does it’s job but 2 days out the store I dropped it ONE FOOT off the ground and now my camera is basically unusable :( Apple items are always so fragile.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Still awesome phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are still awesome. Get a refurb and love them again. Perfect for teens with all the features without the large hole in your pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone so like camara memories I recommended iphone 100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 11 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little bit of a challenge transitioning from an Android to an Iphone but now that I have, I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one did it's purpose and I will buy again. Great phone but the apple warranty will make it better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for our daughter and she loves the color and being able to have access to everything she needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will recommend all my friend to byu this type phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an awesome experience very nice employees, helpful and informative!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 works for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone works as any have in the past. All functions are prompt and the vibrance is there, as well as the clarity. The speakers are loud too! Only downside is the 64gb memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam Lindenberg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing nothing about what i needed the two visit that i had to make for my purchase was i was helped with very pleasant individuals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Ipone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Jt was supposed to come a few days after Mothers Day but it came before mothers day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone. I bought it from my kid. He’s 10. He’s happy with it so I guess it works for both of us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Forever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on used iPhones, but Apple product have always been one of my favorites over all others. This is great phone to buy and will last you a few good years. Highly Recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Very satisfied. I wasn't sure about a previously owned item , but its great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought a preowned phone in store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Customer service was 10/10! I love our store and they will definitely be getting more business from us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift I gave to my mom!! She is too happy and loves her new cell phone! I recommend this cell phone because it is very good!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Used iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good store, good service, great products. I will be back for more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works perfect and it arrived earlier than expected which is great! Came with a charger as well!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Customer Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 that I purchased was not a refurbished phone but a used phone. I went back to the Abilene Tx store to ask about if there was any warranty on a broken screen, and if not, how much the screen replacement would be and the customer service girl seemed irritated to help and even offer any solution at all. I then walked over to the Geek Squad rep and at least he was helpful and took the time to answer my questions. I then proceeded to find another location to fix the screen. I learned a valuable lesson though, pay the extra money and get refurbished products. The Best Buy website could be more descriptive of refurbished versus used differences.

    No, I would not recommend this to a friend