Customer Ratings & Reviews

Exactly what I needed, this product is very reliable.

Great product, also a fast & easy checkout!!!!!!!!

Phone didn’t work properly. There was static with every phone call and FaceTime. So it was returned.

Mobile is getting while using Microphone is not that good

Phone worked for three weeks and then stopped charging and does not turn on. Tried to return at store and wasn’t accepted because return policy is 15 days. Now I have a $350 brick!

Satisfied w/iPhone 11 BUT had a problem w/info transfers. My current contacts were not transferred accurately . I had to re-do all contacts!

They make me pay 50$ to return the product that’s so disappointing

Has a battery life of 72 I don’t recommend I buy it for 350 dls

I purchased this for Christmas just a week or two ago and this speaker is now not working

We got the phone about two months ago and it was fine until it started glitching and acting crazy days after getting it. We took it to get it fixed but they said there was nothing wrong. It keeps acting up and glitching and we took it to apple instead and they said the phones quality isn’t that great which confused me because when i went about buying the phone it clearly said it was in good condition.

Battery life indicated there was an issue, small scratch on screen.

Battery was in very bad shape operating at 71% capacity. Phone speaker did not work.

Hi, my phone stopped working after one month. I have TotalTech from BestBuy. Can Best Bey excange it? Thank you

I bought an iphone 11, it was not what i was specting. So many scratchs and it just worked 2 weeks (the 14 days they give us to return it) Now the phone doesn't charge,the battery needs to be replaced. 400 dollars to the trash.

Not a good choice for easy activation , don't buy .

I DO NOT recommend any purchase from them when it comes to pre-owned or refurbished. Product looks nice from the outside but crapped out five months of having it and their geek squad couldn’t do nothing about it. I considered this purchase a lost cost. Never again!

This is for all old phones Not just for this one There were good ones. But they all have the same problem The battery will not charge but if it does, it only lasts you 15 minutes.

Phone has not worked since we purchased it. Cant hear without putting the speaker on

This thing came with scratches on the screen and it will not load past the language setting, then it freezes. Best Buy needs to be more selective with the sellers they allow to partner with them. I'm returning to the store in a few minutes for a FULL refund!

It was having a lot of scratches which doesn’t commensurate with the price sold $400.00