Customer Ratings & Reviews

Phone has not worked since we purchased it. Cant hear without putting the speaker on

It was having a lot of scratches which doesn’t commensurate with the price sold $400.00

The phone wouldnt charge and was always dead. They said it was due to recent updates and apparently theres no point in buyin "older models" because with updates they will stop working and theres nothing they can do to fix it. They also cannot remove any updates that cause this problem.

Got this phone for my daughter. And she cant even make a phone call where the person on the other end hears her. Its a bunch of loud static.

Flawless, not a scratch or blemish on any part of this used phone. The battery still holds a good charge.

Using this phone since months and gifted to my cousin. He is enjoying it. Good Battery with good camera quality.

Awful experience! Phone was fine unil sim started not working. My carrier said the phone was blacklisted as stolen. This happened 7 months after purchase. Have appt today with Geek Squad. Not sure what they can do. I will never buy used again!

Charger not original, I thought it came with the original charger

I bought the iPhone 11 128g and the microphone is not working good. You need to be sure all work good before you delivered to the customer. I never come to buy against….

Only had the phone for 6 weeks and wont power back on. Best buy giving the run around and no support from anyone. First time i have purchased 4 phones from bestbuy as Christmas gifts then they pull this crap. Worst experience ever. Money is not a problem its the simple fact that they sold me their unwanted garbage and wont take it back past the 3o day return or whateve

The phone came at 81% phone health. A little bit pricey. But other than that works fine

Works as described. The phone came on time and in great condition. My daughter loves it.

It working perfectly and I recommend for any one who’s need affordable prices of iPhone.

Good condition, but there’s scratches on the screen.

This phone has a bad screen and geek squad said it needs to be replaced. People call and there is no sound. I would like it fixed or replaced. I assumed i was getting a new phone but must be used because i'm told warranty has run out. I just bought it in July. Please check into it,

Purchased for use overseas. We have the latest iPhone but wanted an older model whose controls would be familiar. Only problem - speaker had to be repaired. Just he price of buying an old phone.

I was super disappointed with the battery health that Best Buy gave it only had 74% of health even though it’s refurbished

Good and works well,best buy never disappoints on their services

Wonderful Christmas gift for my grandson, it was the one gift he didn't expect

phone is in perfect condition and made a great gift!! came when expected