Customer Ratings & Reviews

I needed this item for an upcoming vacation trip. The item was in stock, in an excellent condition. The sales representative was knowledgeable and helpful, I bought a complete package of additional accessories. My transaction was low friction and accomplished without delay. Thank you Best Buy

Not bad to get a decent phone for way less that works like new

No complaints. Like brand new. My son use it and no issues at all.

I bought this for my husband in December 2023 and it's still working perfectly!

It was in a very good condition everything worked great.

8/1/22 was the first day that I owned this iphone 11. Today is 8/10/22. I had a little problem. I needed to type in the password I use to enter my mac computer desktop wall, a different password to enter in my ipad desktop wall, and another one to enter my iphone icloud. How did I find out? I had to get into a chat with an apple computer expert, who explained to me all of those steps today. Before getting into my chat call, on 8/1/22, my Best Buy rep did a good job trying to help me get my new refurbished iphone working as fast as possible understanding that sometimes it takes time for the phone-to-phone transfer. How did I know about the transfer? I got a message from Best Buy that I needed to do the transfer preparation from my old iphone to the new iphone. I also purchased a simple iphone cover and the thickest version of the screen cover. I heard of many complaints about this iphone 11. Because of the refurbished status of my iphone, I could not purchase a warranty. Like my old iphone 6S, when used, my iphone 11 has a tendency to heat up. So far, this iphone has been working really good for me. In summary, the reason of not giving a 5-star status is because warranty can't be provided. The battery seems to be working well. Because of the well-working status, the color of this iphone becomes secondary and the function & reliability primary. I am very pleased with the condition of this iphone.

Love the form, still prefer the 11's form factor over newer ones (I like the rounded edges). Generally a decent deal from Best Buy, screen in good condition, no deep scratches. BUT, the battery is only 77% and you can't check before you buy. You would think they intake process / evaluation would be better instead of selling something that iOS immediately tells you "the battery should be replaced" I have Total Tech this year, so no restocking fee ... trying to decide between returning/buying another (rolling the dice) or waiting for the 90 day warranty to see if it gets worse. If I had to do it again, I'd probably buy renewed from Amazon as at least there is promise of battery level.

Good good good good good good good good good good good

No Scratchs on the phone, no issuses overall was easy to set up quality like new

I am so happy with my purchase! I bought it as a gift for my family, they loved it! Everything works perfect!! Thank you!

Perfect condition! Never will buy a new iphone again. Best buy refurbished iphones are the smarter purchase!

I got this phone for my brother and he loved it! I personally have the 13 but I helped by upgrading him from the iPhone 8. I hope you all give this a chance and go for it it’s worth the money

10 out of 10 great customer service when I went to pick it up, these our my brothers first phones and they love em!!

The phone is working completely normal, no visible damages can be seen, no inside damage. Works completely fine. Battery is fine as well

Fantastic buy. I love everything about this phone. you should absolutely get one for you or your loved one

Phone looks new and has great battery life. Best Buy was very helpful setting up the phone.

Great phone came with no problems battery last a long time would recommend

I have in the last 3years purchased several quality electronic that have not disappointed at all. One an Apple laptop for a granddaughter and another a IPhone for another granddaughter which they both loved. A television for my Sister, so when I say I luv my purchases I mean it.

Very gud in condition Works like new product, worth the money

Phone was in great condition and i was able to receive it quickly