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Customer reviews

Rating 4.4 out of 5 stars with 1056 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,056 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Just Like New!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been over a year since we bought this pre-owned iPhone and it has been a rock star for my Mother-in-law. We have not had a single problem and is like we bought it new out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly working since we bought it! Plus it was a cheaper deal with open box.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurbished phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work really good, I'd recommend it to anyone who is looking for a phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great condition and good shape, feels as if I bought it some Apple itself. Would definitely order in a better model, maybe the iPhone 14 next time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    no thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far good, still learning the phone. time will tell

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    A+++++

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for the price The phone is in excellent condition

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good glad I buy it for my daughter she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Veey satisfied with the product and yhe service when purchasing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My IPhone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still enjoying my Apple phone. I have used this for awhile and still looks great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    l love my iPhone 11 my kid loves it she loves it so so much thank you best buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to use, large screen, easy to use and set up

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    From iPhone 8 to iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flawlessly set up the iPhone 11 and had Verizon do the switcheroo for me. I went from iPhone 8 to iPhone 11, a big jump for me, for a third of the price of the latest, and no long term contract with the carrier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Phone Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Condition refurbished phone. No issues. We needed a reasonable phone for my daughter at the last minute before a field trip. The iPhone refurbished has had no issues. Battery life seems to be great . It was nice to be able to pick up immediately instead of wait for shipping from other options

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for lost phone. Happy with the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’m satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my iPhone X. I needed a quick replacement. Best Buy delivered.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it in pretty good condition and very low price on black friday. Order and pick worked smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Older I phone search

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get an older I phone. This was perfect for my situation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used I phone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little slow but good thank you I wanted an iPhone 11

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Unlocked iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work very good! Satisfied with the purchase. The only downside is the battery life, not so great, but other than that I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Replacement IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my grandson. They had the item in stock it was in pristine condition and was easy enough to activate. Great shopping experience and great price

    I would recommend this to a friend