Customer Ratings & Reviews

Everything works great. Pick up process was easy and my daughter loves the phone.

The product itself is great. The $419 price tag for a used phone 3 gens old is a bit much. We were in a hurry to obtain a replacement for a list phone and if wed wanted to wait a week I could have paid half. But our decision and we were glad you had one. Also not disclosed on the online listing was a small screen crack. And did not come with a SIM card. But the phone works great and mostly looks great.

Really good haven’t had any issues also customer service was perfect and very polite.

No complaints. Works just fine. Would recommend to anyone who is looking to get an iPhone without breaking the bank.

Love this phone, and Best Buy’s preowned phones!!!

Exactly like my previous iPhone. Good size, not too large to hold. Works great. I would recommend over a brand new iPhone which I think are too large.

Great phone! My son has had it for 2 years and its been perfect.

Amazing phone, it works well and my grandma loves it.

Good item for the current price. Easy web order online.

It’s good service in the bastbuy centre I recommend all of the services

So happy with our purchase we got it as a replacement phone for our teen son and he loves it

Terrible experience buying pre-owned. The first phone developed a black line across it within a few weeks of using it. It was too late to return, but was under a 90-day warranty with some third party. The only way to get a replacement was to send them the phone--at my expense--then wait for them to inspect it and send another back. So that process was ~2 weeks. I just got the replacement phone. Opened the box. There are very obvious scratches on the screen! I paid for an "excellent" condition phone.

when not even given the chance to know whats wrong with the phone you know already theres a red flag. phone screen has a glitch on it that needs to be fixed and wasnt mentioned and the lady on the phone lied saying it didnt have any scratches and was almost new yet that wasnt the case and the phone did have scratches and nicks of the metal around the side and 2 hard scratches on the screen. the battery life was at 77 persent and it was a little expected but still they told me that wasnt the case but i couldnt check it out at all untill after i bought he phone. even after i got the phone they charge you 45 dollors to return it if anything is wrong witch doesnt make sense and just shows that they themselves arent sure eother woether what you are buying is good. if you want an iphone 11 dont bother asking them whats wrong with the phone as they will not actually know and will lie.

I like the phone but charge isn’t lasting as long as I would like.

Great condition phones, got it for my twins as Christmas present, easy for them to work

I am very happy with my new pre owned iPhone 11. It's just like a brand new phone and having no issues with it. A brand new phone was out of my price range.

A gift for my daughter she absolutely loves it! It has worked amazing for what she needs it for.

Received the phone same day. Everything worked perfectly.

I am a first time iPhone user. So far everything has been great, wish I would of switched over sooner.

Excellent quality and works perfectly. I was skeptical but it came packaged safely