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Customer reviews

Rating 4.4 out of 5 stars with 1057 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,057 reviews
  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went smoothly purchase was quick staff knowledgeable to

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We charge the phone and battery don’t last waisted money had to buy a new one

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It was okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad battery, the battery health level was 81% and didn’t hold battery well

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Iphone Deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing deal! I love it, I will for sure recommend this deal to friends. Thanks best buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer do your homework when you are there.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition but the mic and speaker were broke so i have to get that fixed now. No telling how much more that will cost, so just make sure you check everything before you leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That works well, and no issues with charging, and keeping the charge

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    Refurbished Phone Stinks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it. The sensor wasn’t working. The screen kept turning black and it got hot charging and using it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent timing before recharge is needed. I prefer a button to swiping, but I am getting adjusted to it.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen goes black and it has to be shaken a couple times to restore it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100 % satisfied with the phone that I purchased and i have good battery health. :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone for my son

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love iPhone my son like his phone I like iPhone because I can control my kids phone for my phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    iPhone 11 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price for an unlocked phone, very good condition and easy to set up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Came defective twice

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family bought my sister an iphone. First onr had a defective camera in which the camera app showed black cracks. IPhone was returned for a replacement and that one had a complete camera failure in which I had to open it and replace the part myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problem with picking up or purchasing this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter kept asking for a iphone 11 and when i saw the price i knew I couldn’t pass it up. My daughter was extremely excited and happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it was a good purchase for me traded my old phone to get credit

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPHONE review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue I have is that the phone occasionally shuts off randomly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11 refurbished- I’m going to bring it back

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got ripped off you can’t hear unless you have ear plugs, I hate the fact that you can’t speak with a sales representative when you call

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy at best buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good physically with no sign of damage. No issues so far with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Abiodun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my daughter, met her expectations and what she needs in a phone.

    I would recommend this to a friend