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Customer reviews

Rating 4.4 out of 5 stars with 1057 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,057 reviews
  • Rated 5 out of 5 stars

    Good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far : ) purchased used in store, working good and staying charged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for used iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a good deal on the used iPhone there was no issues or cosmetic damages

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my sons favorite christmas gift! He was so thankful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is fine..download lost a lot of info. Still trying to recover some of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Willard B Gwyn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the iPhone. It functions far better than I hoped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good product, but the charging is not Original

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A Bad Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues with this phone from day 7 after I turned it on. I will never purchase a refurbished phone from Best Buy again! A waste of money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Dirty but works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition all except that it was dirty, not just smudges and stuff, but actual build up in the phone where it had been (i assume) in a case for so long without being cleaned properly. Functions perfect aside from that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service,10 out of 10. Good customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition battery life is good would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.works as it should easy to activate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good pick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I was a little uneasy at first but I’ve been enjoying the upgrade

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, but a steep learning curve ahead, Staff helped set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had no problems with the phone. I was a fgreat buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Sherman

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its small and easy yo handle. Storage space is good. App functions are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple iPhone 11 is larger and easier to read than my previous phone. I am very happy with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Get the service plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the phone after I broke my 16, I didn’t have insurance so I got a pre owned phone. They offered me the service plan and I declined, I really only needed it a couple of months till I get a new one. Change of plans, it stopped working after 12 days…

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Apple

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a great phone cant complain at apple products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent conditions ………………………………………………………………………….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought used iPhone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Daughter is happy! Customer service was great.

    I would recommend this to a friend