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Customer reviews

Rating 4.4 out of 5 stars with 1056 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,056 reviews
  • Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. No issues. Perfect for my 12 yr old son

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. I would definitely recommend. Love it!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    “New” phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a scratch or a ding. Works as you would expect. My only complaint about refurbished phones is that they should be given new batteries.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 11 Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, so much faster than the iPhone 6, wow! Product came like brand new.. came in a nice packaging. With the charge as well!

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Pre-Owned iPhone 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase so far. The screen came with minimal scratching and the battery is new. The only issue with my phone is when swiping up to display my open apps there appears to be slight fading in the display that could be water damage. However, it is not an issue when using the phone normally. Otherwise beats using my previous iPhone with dead pixels and broken FaceID and a cracked wide angle lens

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like brand new , has good quality , runs very smooth . Does not auger any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new phone perfect for my son. Love apple products. Still going strong and holding a charge after so long. Would definitely go back and buy a like new/used phone again.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good condition

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved this preowned. Very clean and perfect condition

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Certified Refurbished Phone Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been skeptical about purchasing a refurbished cell phone. However, my certified purchase from Best Buy was perfect. The phone was in excellent condition, works very good and I am extremely happy with my purchase. Best Buy has some awesome phone deals and I highly recommend checking the options.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Get you one

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as if it was brand new reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product as mentioned in the description. Excellent condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, I haven’t had any issues at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre owned iPhone 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love it and I would recommend family and friends to Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Preowned purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned Because screen was to small for my elderl

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 4 out of 5 stars

    iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition and functions properly. It’s simple to use and came with charger

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone device

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using since months without any issue. I feel like i don't need a new phone right now.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Easy & great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect price. Easy to setup & was in good condition despite being used!

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Condition was okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, I would not say excellent condition, the screen shows some minor screen scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I phone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great just as expected. we are always confident when buying from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works like it’s brand new! I bought it to drive with Uber since my other phone is a text/call only phone, and it’s matched exactly what I needed for ridesharing. It doesn’t overheat as much as my older iPhone 8, and it keeps on going through the night. Honestly, I would refer anyone to a used iPhone 11/12 since they are $200-$300 for low storage. Not a bad deal for how well it performs.

    I would recommend this to a friend