Customer Ratings & Reviews

Love the form, still prefer the 11's form factor over newer ones (I like the rounded edges). Generally a decent deal from Best Buy, screen in good condition, no deep scratches. BUT, the battery is only 77% and you can't check before you buy. You would think they intake process / evaluation would be better instead of selling something that iOS immediately tells you "the battery should be replaced" I have Total Tech this year, so no restocking fee ... trying to decide between returning/buying another (rolling the dice) or waiting for the 90 day warranty to see if it gets worse. If I had to do it again, I'd probably buy renewed from Amazon as at least there is promise of battery level.

No Scratchs on the phone, no issuses overall was easy to set up quality like new

8/1/22 was the first day that I owned this iphone 11. Today is 8/10/22. I had a little problem. I needed to type in the password I use to enter my mac computer desktop wall, a different password to enter in my ipad desktop wall, and another one to enter my iphone icloud. How did I find out? I had to get into a chat with an apple computer expert, who explained to me all of those steps today. Before getting into my chat call, on 8/1/22, my Best Buy rep did a good job trying to help me get my new refurbished iphone working as fast as possible understanding that sometimes it takes time for the phone-to-phone transfer. How did I know about the transfer? I got a message from Best Buy that I needed to do the transfer preparation from my old iphone to the new iphone. I also purchased a simple iphone cover and the thickest version of the screen cover. I heard of many complaints about this iphone 11. Because of the refurbished status of my iphone, I could not purchase a warranty. Like my old iphone 6S, when used, my iphone 11 has a tendency to heat up. So far, this iphone has been working really good for me. In summary, the reason of not giving a 5-star status is because warranty can't be provided. The battery seems to be working well. Because of the well-working status, the color of this iphone becomes secondary and the function & reliability primary. I am very pleased with the condition of this iphone.

Phone dame with no scratches and fast! I wanted a new phone for around christmas and this was a good option will use in the future

I have in the last 3years purchased several quality electronic that have not disappointed at all. One an Apple laptop for a granddaughter and another a IPhone for another granddaughter which they both loved. A television for my Sister, so when I say I luv my purchases I mean it.

It worked perfectly fine and was super easy to order and pick it up.

Great phone for the price, camera works great and battery is perfect as well

Very good, came in in good condition, but the battery health percentage was under 80% I do recommend for any other buyers

It’s was a gift for my granddaughter and she love it.

We love this phone very good iPhone very easy to use

working great ! Love this product. bought for my Grandson He loves it !

We bought this for our son who was at college and had his previous phone broken. So this was kind of an emergency purchase for us. The phone as such is in very good condition and he was able to set it up. The issue is with the phone's microphone. My son uses airpods most of the time so he never tested the phones microphone. After a week, he realized that the microphone was not working when his airpods were out of charge. Since he was at the college, he couldn't take it to a BestBuy Store. While on fall break we took the unit to the store and they said that it is out of exchange/warranty and won't replace/fix the unit. Even though the site mentions 90 day Manufacturer Warranty for Parts and Labor, when we went to the Apple store they said the phone is not covered and has expired warranty. Now we are stuck with a phone that doesn't have a working mic. I would suggest for anyone planning to buy a refurb unit to test it thoroughly as soon as you get it so you don't end up with a semi useful phone. Pros: Fast ship/delivery of the product, phone looks new, worked out of the box. Cons: Best Buy should have checked the microphone for call quality before shipping the unit. Should say warranty not included instead of mentioning 90 day warranty.

This phone was in excellent condition as advertised. I have had no issues. Easy setup and transfer of data from my old iPhone 8+ to this iPhone 11.

Very gud in condition Works like new product, worth the money

It was worth paying an extra $9.99 so item could arrive the same day. The phone is pre-owned but still working fine. I have not had any issues with performance.

I’m happy with my purchase as I have been with everything that I have gotten from Best Buy! Thank you for providing me with great quality items!

I bought for my daughter and so for there is no problem! It’s in very good condition!

Good product pur hace mooresville nc good price and reliable

Really good works like it’s brand new……………………………..

Phone was in excellent condition I got it for my dad phone he broke his phone and the worker helped me alot and found us the right phone !!