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Customer Ratings & Reviews

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Your price for this item is $229.99
The comparable value price is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 990 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 990 reviews
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen goes black and it has to be shaken a couple times to restore it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone very reliable and I love the feel of using it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick response

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was in great condition and arrived sooner than expected. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter kept asking for a iphone 11 and when i saw the price i knew I couldn’t pass it up. My daughter was extremely excited and happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice IPhone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is Great !!!! Perfect size. Works very well. Battery life great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPHONE review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue I have is that the phone occasionally shuts off randomly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pretty cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in when it said it would, got what i wanted and came with a cord, so pretty nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for a person in need of one and they were really happy about it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good for gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son who likes to play Roblox on the phone. Phone glitches and always feel hot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality love iphones. I really Needed an upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so good, wasn’t a bad price, and I have had no issues with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone i purchased was refurbish. And it works fine. Happy with purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy at best buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good physically with no sign of damage. No issues so far with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid phone that doesn’t glitch. Seems new. Definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another version of the same thing that has been going on for years.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great condition no scratches no flaws works good so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery, phone came with a very small nick at the bottom of the phone but doesn’t affect phones performance. No scratches on the screen or back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have been buying at Best Buy for many years and

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent cell I always recommend Best Buy, an excellent store for purchases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was bought for my son needed an upgrade iPhone it has no home button

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my grandma and she loves it. Big upgrade from the phone she had before

    I would recommend this to a friend