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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.4 out of 5 stars with 1040 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,040 reviews
  • Rated 2 out of 5 stars

    iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this phone, and I have encountered an issue with the headset not functioning properly. I have attempted to reach your team to inquire about the possibility of a replacement; however, I have yet to receive any response, whether by email or through other means of communication.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is so perfect for my teenage daughter. She enjoys every minute of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A reliable know that gets the job done and it’s apple

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Best Buy Customer Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone on June 20th for my grandson and 31 days later it was no longer working. I can no longer return it. You would think spending almost $500 on a phone, it would at least make it 90 days! My grandson is so disappointed and I cannot afford to buy him a new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Unlocked!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone 12! Especially it’s already unlocked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good......It was better than buying new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed upgraded iOS before I could load anything. The associate was very helpful

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 11 had Speaker issues. Could NOT call or FaceTime due to recipient not able to hear me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Highly recommended it. Good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works amazing, and it was the best gift to get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew loves his iPhone 11. He loves all the features of iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i gave this to my niece for christmas and she loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great place to get your appliances and or electronics

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the refurbished iphone 11 online, since it was used I thought that it would come with some scratches, but I was amazed that it had no scratches on the screen or anywhere on the phone, the phone comes with a lightning charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it glad to be back in the iPhone 11 range iPhone 6 wasn’t getting it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was reasonable, and it came very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed an excellent deal, and BestBuy had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade item for a family member! Highly recommended for teens.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone didn’t work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone didn’t work properly. There was static with every phone call and FaceTime. So it was returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use it, it was a gift for a person in a different country.

    No, I would not recommend this to a friend