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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.4 out of 5 stars with 1040 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,040 reviews
  • Rated 2 out of 5 stars

    Older I Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for use overseas. We have the latest iPhone but wanted an older model whose controls would be familiar. Only problem - speaker had to be repaired. Just he price of buying an old phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It working perfectly and I recommend for any one who’s need affordable prices of iPhone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad battery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super disappointed with the battery health that Best Buy gave it only had 74% of health even though it’s refurbished

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Sam

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition, but there’s scratches on the screen.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Help with phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a bad screen and geek squad said it needs to be replaced. People call and there is no sound. I would like it fixed or replaced. I assumed i was getting a new phone but must be used because i'm told warranty has run out. I just bought it in July. Please check into it,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Wat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and works well,best buy never disappoints on their services

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just what my grandson wanted

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Christmas gift for my grandson, it was the one gift he didn't expect

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone is in perfect condition and made a great gift!! came when expected

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    iPhone 11 like to see if I can still trade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d like to trade this in for something else. It’s in good shape but unfortunately the battery dies fast and it’s to small. I think I’d like a pro

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pre-owned IPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. In my opinion they over price use phones

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Had my doubts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my cousin, saw so many reviews that it had worked out. But, I gift it to her on 29th of December. And it turned off on her not even a month.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t sign in with an Apple ID because this phone is refurbished and too many ids were already registered to this device, AppleCare recommended getting a new device

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Telefono

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bo fue mi mejor compra no lo recomiendo no tuve una buena experiencia

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Coop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I have got so fare and a great phone to have

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone unlocked

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an unlocked iPhone 11, over the next few weeks had several calls where I could hear the other person but they could not hear me. Figured out it was the phone’s transmitter so I brought it in for repair, only to find out the return period was over, and I had to buy a replacement iPhone. Took 3 hours to transfer data from old to new phone. I could’ve got a new iPhone 13 for the amount I ended up paying.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Was very disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was pretty easy but the plastic box it came in was broken and the phone has little scratches on the screen. It was not handled with care. I was very disappointed when I received the phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t trust refurbished electronics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one I received looked physically new, but the top speaker when on a phone call didn’t work so I returned and received a different one, the second one I received works fine, but had a few dents and scratches, on all corners too. Didn’t want to be charged restocking fee so I had to keep it and it was a birthday present.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    preowned i phone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lot of scratches spots and had a crack on camera lens, scratch on screen and lot of spots on sides and glitches with software

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Loses Wi-Fi as soon as I leave apartment

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drops wi go every time I leave my apartment! It will not keep data

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, I wish I would of know about this along time ago. This item was the best gift I gave my child. I would recommend this product and will be purchasing another one in the near future.

    I would recommend this to a friend