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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.4 out of 5 stars with 1040 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,040 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Terrible phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on this phone needs to be replaced. VERY disappointed with this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eghh

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think it was fake could my connect or anything idk I realized late I guess

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited about the price and the looks of my new phone but it turned out to be faulty. Beware refurbish means no good. You still pay with your food money however… I called 3 times to report the issue with the speaker not working and no help they just keep forwarding my call last time the rep said a supervisor would reach out to me I am still waiting 2 weeks. So disappointed…

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Do not worth it!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know it was presented but since it was inside a case I couldn’t see how many deep scratches it had on the screen

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Mic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the phone was perfect, but the mic was terribly defected. Sounded like i was far away when I was speaking directly into it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was bad, I had to put the phone on speaker for people to hear me

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen glitches and won’t even turn on half the time. 0/10 and can’t even return or exchange.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken upon purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone does not work and BB will not return it Money wasted

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone, the employee needs more training how take care costumers

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    11EyePh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think the product is good for the price. Would consider buying again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dont worry about buying used / refurbished

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works like it's new. No cosmetic wear and tear, is fast, and the battery life is 100 percent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the wide screen, i had the 7 before this one and much needed upgrade that’s for sure! But overall a great phone snd would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It needed a new battery, it was just not well functioning

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    An iPhone for Christmas

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iPhone for my granddaughter; I was very excited to learn I could buy the Phone only. My granddaughter is very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone to have. And very light weight. Good

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Dont buy used phones from them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery drains fast. I really regret this purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It is refurbished not new!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is refurbished. Though the website does not mention it! It was such an inconvenience :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sold me a non working phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold me a phone that doesn’t work. I was in the hospital for several days and could not activate the new phone. Now that I did they won’t honor the agreement so I’m out a $400 phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished, not new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tell all my friends to shop at Best Buy, but this time they have let me down. So disappointed that this item was not as advertised. It is refurbished. (Should have ordered directly from the manufacturer's website.) I even messaged their chat line and was explicitly told it was not preowned or refurbished. Embarrassed to give this as a gift. :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total Fraud

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy used phone or open box, they stop working immediately. I would have give a zero star if there was that option.

    No, I would not recommend this to a friend