Customer Ratings & Reviews

Dosent work the phone do sent turn on and nothing black screan

Received defective item for $500 and can’t not return

Rating while using the iPhone, Came in good condition and worked like any iPhone would. There was a few mid colorings in the camera rings but it’s all good and there wasn’t any scracthes or dents anywhere. Great phone, one problem was I got the early shipping option so it came on dec 31 but it didn’t and it just came on January 2. But we good. It’s just the battery that drains too fast.

Screen was extremely scratched. I was told when purchasing it wouldn't have damaged to the screen.

Very bad phone and I will never recommend anyone to buy this phone , this is already opened phone and if you are returning so it is charging 45 restocking fee which is not acceptable

Needed to get my son a new phone but didn’t want to pay and arm and a leg for it, so I decided to go this route and purchase a slightly used phone. I was nervous it would come to me badly scratched or with some other type of issue but the phone was practically new, just a couple of minor scratches on the back of the phone that you wouldn’t even notice if you didn’t look VERY closely!! The screen is perfect, and all of the functions are perfect! I’m so pleased with this purchase. Thank you!!!

The phone was clean, in good condition, works perfectly and was everything advertised!

In awesome condition ‘ works just like new . My niece will love it .

Phone freezes on the language setup screen. I had to return this. When i was returning i heard another customer had the same problem with this phone.

For a used phone this phone looks brand new! The battery life is at 95% which i think is not bad for a phone that is as old as this one is. I know that a lot of people like to have the new HighTech stuff but this phone works just fine for me and my needs!

My phone was stolen and I didnt want to spend money on a brand new phone. This reburshed one was perfect, works like new - no difference from an actually new iphone.

This iPhone 11 open box was purchased for my daughter. She absolutely loves it! She raves about the camera quality and ease of use for the interface.

Horrible 2/3 speakers don’t work my son never got to use it

Looks brand new, acts lightly used. Very happy with quality.

Received my phone in excellent condition, easy set up, works just like brand new great value can’t be beat!

Best buy staff were thorough and walked with me from beginning to end. Great starter phone for my son.

I took a chance and bought a refurbished phone and glad I did. I got the I 11 and it’s great! I used to have I 7 and it lasted 5 years, so I’m hoping this phone will last as long as my old phone. There’s definitely been a learning curve with this phone, but I’m getting used to some of the differently features like Face ID and how to rid of all the screens I have open. But all in all. It’s a great phone so far!

EXCELLENT CONDITION!!! No scratches and works perfectly.

Phone was in great shape and meets my needs. Prefer purchasing a phone like this instead of a new one through my plan. Ordering and Pick-up was super easy! Would definitely purchase a phone from Best Buy in the future,

I didn’t choose this unlocked phone because of the color, but it’s definitely red hot!! It has great battery life and much improved camera quality. It seems to run smoothly which makes it a joy to use. So glad I made the jump to purchase!