Customer Ratings & Reviews

Got phone for my son and it’s been working good since purchased

Good quality, I would not say excellent condition, the screen shows some minor screen scratches.

I am very pleased with this pre-owned reconditioned IPhone 1 which I purchased after I lost my phone. The price was right, and the service was great. I added a screen saver which Best Buy installed and purchased a pink protector so hopefully I wouldn’t lose it.

Absolutely love it. The screen is perfect it works awesome. It did come with only a 82% battery health but other then that the phone is perfect

I bought this for my husband in December 2023 and it's still working perfectly!

Quite an improvement. Marco was terrific in explaining and his extensive help on making more productive and easier to use for me. A great example of a 5 star employee!!

Refurbished I phone 11, was somewhat disappointed battery life was down to 83%. Would not replace battery till under 80%.

Phone was in great condition and i was able to receive it quickly

I am tired of paying too much money for NEW any smartphone. I've never owned anything used and always paid a full price for the cellphone. This time around, I decided to give a pre-owned phone a try and hope for the best. Even though the rating on the site scared me at first, then I decided to by this iPhone 11 just for a change. I couldn't be happier for the price I paid for used phone. I do recommend anyone to try it out before you buy another new smartphone.

Great phone! I’m not the type of guy that needs a brand new electronic, so I typically purchase refurbished phones from Best Buy. I’ve done it twice. First, the iPhone X, then an iPhone 11. The first one malfunctioned due to dropping it several times, not because of any technical error. I recommend that if you’re on the frugal side like me, or cannot afford a new phone and need to make the best of it, Best Buy is reliable in providing good quality refurbished iPhones.

Phone works well no issues new update was included

There is literally no indication this isn’t a brand new phone. Fantastic quality and everything I could want from a previously used purchase.

Phone looks new and has great battery life. Best Buy was very helpful setting up the phone.

Perfect condition! Never will buy a new iphone again. Best buy refurbished iphones are the smarter purchase!

I have always been skeptical about purchasing a refurbished cell phone. However, my certified purchase from Best Buy was perfect. The phone was in excellent condition, works very good and I am extremely happy with my purchase. Best Buy has some awesome phone deals and I highly recommend checking the options.

Love the phone, phone does what its supposed to do.

Great gift for my mom, she love it! So far she hasn’t had any issues with it

Great condition. No damage for being a pre owned item.

Guess what you get paid for is true. Price was good. Phone screen had few scratches. Battery life wasnt great either. Never buying preowned phone from Best Buy again.

Works well as if it was brand new reasonable price