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Customer Ratings & Reviews

Your price for this item is $229.99
The comparable value price is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 985 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 985 reviews
  • Rated 1 out of 5 stars

    Poor quality and warranty service. Don't do it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience buying pre-owned. The first phone developed a black line across it within a few weeks of using it. It was too late to return, but was under a 90-day warranty with some third party. The only way to get a replacement was to send them the phone--at my expense--then wait for them to inspect it and send another back. So that process was ~2 weeks. I just got the replacement phone. Opened the box. There are very obvious scratches on the screen! I paid for an "excellent" condition phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My little phoone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this phone. The purchase went very well, I order it and when I went to pick it up everything was in place. It did not take me long to pick it up. The staff was very nice and helpful. Everyone was helpful and friendly. I did not have any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Birthday gift for tween

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter's birthday. She absolutely loved it. Not a single scratch, very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no issues with this phone since I got it for a gift for someone on christmas. Great quality out of the box and has a new battery so no issues with a bad battery.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was skeptical about purchasing a used device but I have been very satisfied with my phone. No scratches, no glitches, feels brand new

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Beautiful and Works like new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works like new. No issues at all. But based on what I see on google, looks like we paid a lot but not easy to really know. Beautiful phone and my daughter is happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in excellent condition. Battery health is 80+ which is not bad for a used phone. There isn’t any scratch on screen or back glass. Really happy with the service and phone. Camera is pretty nice as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Open box iphone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, have no problems since i started using it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 11 (preowned)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I am happy with these "older' models, they do everything you need with ease. Wonderful pictures, ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Affordable Iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for this phone is great. I had to get another one because T-Mobile gave me an extra line. Never had any issues with iphone really and plus with apple care it doesn’t cost much to get a repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They're Called "Best Buy" for a Reason!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband's phone was missing and he needed another phone stat! Our phone company was charging $800 for a new iPhone. I called Best Buy and purchased an iPhone 11 the sane day. Used under $200.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, and Best Buy’s preowned phones!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I brought the iphone 11

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter has enjoyed her phone it hasn't been a year yet but for the time she has had it no problems. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Had it for a couple months already and I have no complaints. Could be cheaper since it’s an older model.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 11

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great doesn’t have any issues Worth the price 100%

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 11 works wonderfully. I’m so satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Affordable Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone, it works well and my grandma loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Used iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this option that you can Buy a used phone.. My kids are always breaking them. And these phones are a great option never. Anything wrong with them..

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Refurbished I phone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life critical. Almost useless. The counter sales led me to believe it was either a new battery when it was refurbished or it was functional.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really looks new

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iPhone and really impressed how this iPhone Working prefect, I love it.

    I would recommend this to a friend