Customer Ratings & Reviews

Terrible experience buying pre-owned. The first phone developed a black line across it within a few weeks of using it. It was too late to return, but was under a 90-day warranty with some third party. The only way to get a replacement was to send them the phone--at my expense--then wait for them to inspect it and send another back. So that process was ~2 weeks. I just got the replacement phone. Opened the box. There are very obvious scratches on the screen! I paid for an "excellent" condition phone.

I am enjoying this phone. The purchase went very well, I order it and when I went to pick it up everything was in place. It did not take me long to pick it up. The staff was very nice and helpful. Everyone was helpful and friendly. I did not have any problems.

I bought this phone for my daughter's birthday. She absolutely loved it. Not a single scratch, very satisfied with my purchase.

Have had no issues with this phone since I got it for a gift for someone on christmas. Great quality out of the box and has a new battery so no issues with a bad battery.

At first I was skeptical about purchasing a used device but I have been very satisfied with my phone. No scratches, no glitches, feels brand new

The phone works like new. No issues at all. But based on what I see on google, looks like we paid a lot but not easy to really know. Beautiful phone and my daughter is happy with it.

Phone is in excellent condition. Battery health is 80+ which is not bad for a used phone. There isn’t any scratch on screen or back glass. Really happy with the service and phone. Camera is pretty nice as well.

Works great, have no problems since i started using it

Honestly, I am happy with these "older' models, they do everything you need with ease. Wonderful pictures, ease of use.

The price for this phone is great. I had to get another one because T-Mobile gave me an extra line. Never had any issues with iphone really and plus with apple care it doesn’t cost much to get a repair.

My husband's phone was missing and he needed another phone stat! Our phone company was charging $800 for a new iPhone. I called Best Buy and purchased an iPhone 11 the sane day. Used under $200.

Love this phone, and Best Buy’s preowned phones!!!

My daughter has enjoyed her phone it hasn't been a year yet but for the time she has had it no problems. Would buy again

Works as advertised. Had it for a couple months already and I have no complaints. Could be cheaper since it’s an older model.

Works great doesn’t have any issues Worth the price 100%

iPhone 11 works wonderfully. I’m so satisfied with my purchase.

Amazing phone, it works well and my grandma loves it.

Love this option that you can Buy a used phone.. My kids are always breaking them. And these phones are a great option never. Anything wrong with them..

Battery life critical. Almost useless. The counter sales led me to believe it was either a new battery when it was refurbished or it was functional.

I bought this iPhone and really impressed how this iPhone Working prefect, I love it.