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Customer Ratings & Reviews

Your price for this item is $229.99
The comparable value price is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 985 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 985 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good for lil kids

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition phones, got it for my twins as Christmas present, easy for them to work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It Has Features I Wanted

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that I was able to purchase this iPhone 11, did not want a newer one. Great price too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a prefect gift for my son. The storage holding is excellent this is not the only product I bought used from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and works perfectly. I was skeptical but it came packaged safely

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly like my previous iPhone. Good size, not too large to hold. Works great. I would recommend over a brand new iPhone which I think are too large.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mom was happy with the phone & don’t have any problems with it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    A gift for my daughter

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my daughter she absolutely loves it! It has worked amazing for what she needs it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a phone ASAP NO ROCKY, used but no cracks or scratches, low price anddd!!!! The battery life is still at 87! Thats a steal! I recommend if u knew a phone real quick and if u cant care about the iphone numbers

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality phone worked perfectly and came in new how I wanted it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable, fun and functional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price point! Not looking for latest but this phone has all the bells and whistles of the newer versions. Bought as a gift for my 13 year old nephew. He had zero complaints.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great but overpriced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is great. The $419 price tag for a used phone 3 gens old is a bit much. We were in a hurry to obtain a replacement for a list phone and if wed wanted to wait a week I could have paid half. But our decision and we were glad you had one. Also not disclosed on the online listing was a small screen crack. And did not come with a SIM card. But the phone works great and mostly looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This article is great, This article is great Without a doubt, I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great device. Worked great. Did have a small scratch but works great.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 11

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great conditions just like I expected. Fast shipping.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work and in great condition,didn’t have any problems

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    R BRYSON REVIEW

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great and has a very sharp screen. I am happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    would recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone for great price no problems with it easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPad Air

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! It’s efficient, light and easy. Absolutely loved it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new iPhone for my wife to replace the one she had. We purchased a pre-owned and she loves the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone. It’s super easy for me to use I’m not very tech Savvy.

    I would recommend this to a friend