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Customer Ratings & Reviews

Your price for this item is $229.99
The comparable value price is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 985 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 985 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed this for my daughter it being her first iPhone. She loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone great price easy pickup works great would buy again

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Mostly satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone but charge isn’t lasting as long as I would like.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone at a great price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new pre owned iPhone 11. It's just like a brand new phone and having no issues with it. A brand new phone was out of my price range.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good but

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the phone has worked great I’ve had it for over a year now and it’s worked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend bought for my son and he loves it big screen and all he’s happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My daughter's first iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is in love with this phone, it has all she needed at a very reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box item, brand new, works great! That I’m able to put it on my warranty plan.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    do not buy until after reading

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when not even given the chance to know whats wrong with the phone you know already theres a red flag. phone screen has a glitch on it that needs to be fixed and wasnt mentioned and the lady on the phone lied saying it didnt have any scratches and was almost new yet that wasnt the case and the phone did have scratches and nicks of the metal around the side and 2 hard scratches on the screen. the battery life was at 77 persent and it was a little expected but still they told me that wasnt the case but i couldnt check it out at all untill after i bought he phone. even after i got the phone they charge you 45 dollors to return it if anything is wrong witch doesnt make sense and just shows that they themselves arent sure eother woether what you are buying is good. if you want an iphone 11 dont bother asking them whats wrong with the phone as they will not actually know and will lie.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent works great I love my phone thank you best great price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    First time iPhone user

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a first time iPhone user. So far everything has been great, wish I would of switched over sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and quality and plenty of storage space

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good deal for the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, just wish the battery life was better.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Check the capacity of battery before purchasing.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m pre paid with Verizon so I purchased an IPhone 11 (certified) and it was sold to me at the store without the life of the battery being checked. It wasn’t staying charged long so I went into the settings and found the battery life was only 77% capacity and the life of the battery was degraded. I took it back twice to Best Buy and they could not replace the battery. They had no technician there to do this and told me I could exchange for another type of IPhone (there were no IPhone 11’s available)or go to an Apple store for a battery and would be charged ,geeesh!! I ended up letting Best Buy keep the IPhone 11 ,took my SIM card with me and put it back in my little IPhone SE I’ve had for about 7 years which has 97% battery life .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gifted

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a replacement for my teenage daughter she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teen loves it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a first phone she’s in love. Won’t let me touch it; it’s always in her hand. Device addiction is real

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend I haven’t had any issues or problems. Battery life is good and camera takes good photos

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good im going to order another one. My son loves it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for me, I don't really use a phone that much, but not happy with the battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    FAST SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered fast !! Phone works great it was an easy transaction as well !

    I would recommend this to a friend