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Customer reviews

Rating 4.4 out of 5 stars with 1057 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,057 reviews
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    iphone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality-easy to set up-good camera-clear display

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pre owned works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and not bad on price And no monthly payments for a new one

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing, im perfect condition, overall couldnt be happier with the apple iphone. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone-11-Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone has been working amazing! No problems at all with it....the battery is excellent for it's age-Overall, I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Understaffed and just dont care

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don't misunderstand...I love the phone, but the service on the day I purchased the phone was atrocious! I was there for over 3 1/2 hours and was passed along to a total of three agents. The first was not completely trained; the second went to helpat the Geek Desk and then went to lunch; the third finally completed the sale. And that is after waiting for more than 15 minutes to have someone appear at the phone area. To say that I was not pleased with the service at Best Buy is an understatement.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is not at the % described, but the cell phone is in great condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I received in good condition it’s been 4 years since I purchased and it just recently got damaged

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Phone came in good condition.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in good condition based off of the looks, no scratches, cracks or any visible damages. The only problem is the battery capacity it’s at 75% which is not good. The phone moves a little slow and battery dies down a little fast so the phone seems to have a few glitches nothing too major. The battery is the only problem I was a little upset, but maybe I’ll just get the battery replaced soon. Still a good phone I just think the price should’ve been lower due to the battery conditions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    what i needed and they had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just perfect great store the best location staff very kind and help full i have other location but i rather drive to this one anytime

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. The screen is perfect it works awesome. It did come with only a 82% battery health but other then that the phone is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone in great condition price ainr bad for what u get

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Worth the money… great buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone perfect condition!! Works great!! Worth the money!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I got my phone on time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, I like the phone. It was very nice and it works. Perfect. Best Buy has best phones unlock.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preowned, but works awsome. No problems at with this phone.. i got it for my grandson.. he loves it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition and works just as it should. Had a little issue with IMEI number but got it worked out.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Pre Owned in excellent conditions

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in very good conditions and work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was referred to Best Buy's used phone selection by a T-Mobile sales person. I am very impressed with their selection and the condition of the used phone that I purchased online. The product description is accurate. Shipping was prompt and overall I am very happy with Best Buy's service and product selection. I feel "safe" purchasing a phone from Best Buy compared to Craigslist or FB Marketplace. I will definitely return to Best Buy when I am searching for my next phone. Good deals!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurbished phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone to use overseas and it worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box I Phone 11

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased at a great price. Product was in excellent condition being an open box. Still fully functioning!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished iPhones are excellent from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For being an iPhone 11 and being outdated, it’s in great shape. It works good. It’s not slow at all and I have no complaints about it whatsoever. If you need it chief iPhone that works great get a refurbished one from Best Buy.

    I would recommend this to a friend