Customer Ratings & Reviews

Better than expected. Very satisfied. I wasn't sure about a previously owned item , but its great.

I was skeptical on used iPhones, but Apple product have always been one of my favorites over all others. This is great phone to buy and will last you a few good years. Highly Recommend!

The Customer service was 10/10! I love our store and they will definitely be getting more business from us!

It was a gift I gave to my mom!! She is too happy and loves her new cell phone! I recommend this cell phone because it is very good!!

Worth the price and settings are great considering the model

The phone works perfect and it arrived earlier than expected which is great! Came with a charger as well!

The iPhone 11 that I purchased was not a refurbished phone but a used phone. I went back to the Abilene Tx store to ask about if there was any warranty on a broken screen, and if not, how much the screen replacement would be and the customer service girl seemed irritated to help and even offer any solution at all. I then walked over to the Geek Squad rep and at least he was helpful and took the time to answer my questions. I then proceeded to find another location to fix the screen. I learned a valuable lesson though, pay the extra money and get refurbished products. The Best Buy website could be more descriptive of refurbished versus used differences.

Good store, good service, great products. I will be back for more

Placed a order for a used iPhone 11 in EXCELLENT CONDITION.Love the fact that the shipping was quick but when I received it the box the phone was packaged in was damaged.The phone I received was not in EXCELLENT CONDITION there was scratches on the screen and on the outside as well

Awesome phone, works very well, battery life is very good

Phone works well..my have been a litle over-priced...BUT I neded it that night, so paing a little extra was not a huge concern

Excellent value, came unlocked, battery was topped out at 94%. Easy to set up using the cloud.

Its was a great gift for my brother he liked it! Looks good only thing is it doesn’t sound loud enough

Our sales person was excellent. Kadree took time explaining and helping usbfind thevrighr phone

Working phone. Just sucks there is literally missing metal from the body.

The phone was in good condition but the mic and speaker were broke so i have to get that fixed now. No telling how much more that will cost, so just make sure you check everything before you leave.

Definitely not worth the money for a refurbished phone

It works great and it looked new. Battery life is good I’m overall very pleased with it.

Great phone, my father loves it. It was easy to set up. Looks like a new phone. Nice photo quality. The display screen looks new.

Had to get it fixed as soon as it came. I couldn't talk on the phone because people coulnt hear me. Other than that 10/10