Customer Ratings & Reviews

The refurbished iPhone 11 I bought my daughter after she broke hers is perfect it’s just like a brand new phone no scratches in literally in PERFECT CONDITION and the price was super affordable!

Delivery was fast and it works perfectly, like brand new.

Great phone but after a year it took a dump. Now I will have to buy a new one

I was referred to Best Buy's used phone selection by a T-Mobile sales person. I am very impressed with their selection and the condition of the used phone that I purchased online. The product description is accurate. Shipping was prompt and overall I am very happy with Best Buy's service and product selection. I feel "safe" purchasing a phone from Best Buy compared to Craigslist or FB Marketplace. I will definitely return to Best Buy when I am searching for my next phone. Good deals!

Please don't misunderstand...I love the phone, but the service on the day I purchased the phone was atrocious! I was there for over 3 1/2 hours and was passed along to a total of three agents. The first was not completely trained; the second went to helpat the Geek Desk and then went to lunch; the third finally completed the sale. And that is after waiting for more than 15 minutes to have someone appear at the phone area. To say that I was not pleased with the service at Best Buy is an understatement.

Great price for a replacement phone, an upgrade from my previous cell. Seems to work fine so appreciate not paying maximum price for a new phone!

Like new phone perfect for my son. Love apple products. Still going strong and holding a charge after so long. Would definitely go back and buy a like new/used phone again.

Great phone perfect condition!! Works great!! Worth the money!!

Absolutely love it. The screen is perfect it works awesome. It did come with only a 82% battery health but other then that the phone is perfect

This Iphone might as well have been new! There were no scratches and good battery life on it. I was able to turn on service with zero problems. This was a great purchase!

For a iPhone 11 it work perfectly fine and it’s and amazing phone and any parent looking for the kid to own there first phone

The phone is in very good conditions and work perfectly.

I was a little worried about buying a used phone but since it was from Best Buy I figured it had to be ok. So far it’s great, haven’t had any problems and the price was better than buying a brand new one. So was worth it.

Phone was in Excelente shape and working order the guys were awsome thanks for the help!

Working good nothing wrong with that, I like it because I can use with any company

Excellent phone. I would definitely recommend. Love it!!!!!

I recently purchased the iPhone 11 from Best Buy, and I can confidently say it’s one of the best decisions I’ve made! From the seamless shopping experience at Best Buy to the incredible performance of the iPhone 11, everything has been nothing short of exceptional.

The software is wonderful. I bought the phone for my cousin, and he loves it soo much. It runs smoothly. The interphase layout is very professional.

It worked okay it was a little slower than my other one but was a great replacement

I am very pleased with this pre-owned reconditioned IPhone 1 which I purchased after I lost my phone. The price was right, and the service was great. I added a screen saver which Best Buy installed and purchased a pink protector so hopefully I wouldn’t lose it.