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Customer Ratings & Reviews

$599.97

Customer reviews

Rating 4.4 out of 5 stars with 1031 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,031 reviews
  • Rated 5 out of 5 stars

    Refurbished iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished iPhone 11 I bought my daughter after she broke hers is perfect it’s just like a brand new phone no scratches in literally in PERFECT CONDITION and the price was super affordable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast and it works perfectly, like brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but after a year it took a dump. Now I will have to buy a new one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just as advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was referred to Best Buy's used phone selection by a T-Mobile sales person. I am very impressed with their selection and the condition of the used phone that I purchased online. The product description is accurate. Shipping was prompt and overall I am very happy with Best Buy's service and product selection. I feel "safe" purchasing a phone from Best Buy compared to Craigslist or FB Marketplace. I will definitely return to Best Buy when I am searching for my next phone. Good deals!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Understaffed and just dont care

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don't misunderstand...I love the phone, but the service on the day I purchased the phone was atrocious! I was there for over 3 1/2 hours and was passed along to a total of three agents. The first was not completely trained; the second went to helpat the Geek Desk and then went to lunch; the third finally completed the sale. And that is after waiting for more than 15 minutes to have someone appear at the phone area. To say that I was not pleased with the service at Best Buy is an understatement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Previously-owned Replacement iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a replacement phone, an upgrade from my previous cell. Seems to work fine so appreciate not paying maximum price for a new phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new phone perfect for my son. Love apple products. Still going strong and holding a charge after so long. Would definitely go back and buy a like new/used phone again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money… great buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone perfect condition!! Works great!! Worth the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. The screen is perfect it works awesome. It did come with only a 82% battery health but other then that the phone is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its the same as a brand new phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Iphone might as well have been new! There were no scratches and good battery life on it. I was able to turn on service with zero problems. This was a great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a iPhone 11 it work perfectly fine and it’s and amazing phone and any parent looking for the kid to own there first phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre Owned in excellent conditions

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in very good conditions and work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price, good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little worried about buying a used phone but since it was from Best Buy I figured it had to be ok. So far it’s great, haven’t had any problems and the price was better than buying a brand new one. So was worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in Excelente shape and working order the guys were awsome thanks for the help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good nothing wrong with that, I like it because I can use with any company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. I would definitely recommend. Love it!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The iPhone 11 from Best Buy – A Game-Changer Worth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the iPhone 11 from Best Buy, and I can confidently say it’s one of the best decisions I’ve made! From the seamless shopping experience at Best Buy to the incredible performance of the iPhone 11, everything has been nothing short of exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is wonderful. I bought the phone for my cousin, and he loves it soo much. It runs smoothly. The interphase layout is very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good replacement

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked okay it was a little slower than my other one but was a great replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Success at a reasonable price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this pre-owned reconditioned IPhone 1 which I purchased after I lost my phone. The price was right, and the service was great. I added a screen saver which Best Buy installed and purchased a pink protector so hopefully I wouldn’t lose it.

    I would recommend this to a friend