Customer Ratings & Reviews

Phone came with a scratch on the back and de battery health is 82%, and on the comment that I saw about what’s the battery health before buying was 100%. Besides that it’s okay for now.

Battery was pretty bad and the phone seemed to lag a lot

The best used iPhone I could ever have , will again.

Was told upon purchasing this phone it would have 90% or more battery capacity. It only had 83% capacity, when I checked it after it powered off at 20% left of charge. I had to plug the phone in for it to come back on.

Great customer service! Fast and easy I’m definitely coming back (:

The one I got came with some sort of screen or led defect. It looked like a white dot. I noticed it when I turned it on for the first time. I thought it was a glitch or something so I didn’t bother. After multiple times of me restarting the phone it was still there. It was already too late for me to return it since it had passed certain days.

I received this item scratch up not even in an apple box. You can not receive apple care on this item. Which was pointless for me. It should be displayed in description. I wouldn’t buy again. I was able to get full refund due do badly packaged and defectives. I instead order from apple. Little more expensive but worth is. Got a 12 for a little over a $100 more. Delete the pictures of the phone condition sorry.

Bought at Christmas and “battery health is significantly degraded”. Max capacity is only 76%. Would not have purchased I know that.

Okay phone but now giving various problems for no reason.

I bought this iphone and i cant use. Are asking me a PIN to start. But what pin?

ordered online May 25th its June 7 didn’t receive my items not one contact me

Typing on this phone as I speak this was the first time I ever purchased a phone on Best Buy and at first I was very skeptical but I’m glad I followed through it works very well and I haven’t had any problems with it so far so the camera it self is wonderful and the phone has no scratches or cracks and works perfectly and the deliver was speedy as well, the set up was nice and easy and was worth the price 100% recommend

A good deal for the price, bought it for $305, no visible scratches or damage. Reviews had me a little on edge about purchasing but honestly a great deal. Battery health is still at 100% Doesn’t lag or anything. Would recommend

So far this phone is just like having a brand new phone, although it’s refurbished it had no type of scratches or anything and the functions on it are all working wonderfully.

I recently purchased a refurbished iPhone 11 from Best Buy, and I am genuinely impressed. The phone arrived in excellent condition—not a scratch, ding, or mark on it. It looks and feels brand new. The battery health is strong, performance is smooth, and all features (camera, FaceTime, speakers, etc.) work perfectly. Best Buy’s refurbishment process clearly goes the extra mile. The phone was clean, securely packaged, and easy to set up. I appreciated having the added peace of mind with Best Buy’s warranty compared to buying from random third-party sellers. If you’re looking to upgrade without paying full price, this is a fantastic option. High quality, great value, and an overall seamless experience. I’d absolutely purchase a refurbished device from Best Buy again

Was honestly surprised how great this pre-owned iPhone 11 looked and performed. Battery health was solid, screen was flawless, and setup was super fast. If you’re looking for a reliable iPhone without dropping a fortune, this is a fantastic pick. Unlocked and works like new!

Screen had scratches, other than that it seems fine. Got it for my father in law that keeps buying cheap throwaway and is always complaining. This phone is an older premium phone so the performance should be good. Still haven’t really tested it, he likes to go hunting and fishing, we got him a solid triple layer case so if anything goes bad I’ll update the review

My new phone is great, looks brand new and works perfect

Phone was practically brand new in a cool looking box. Everything worked as expected and went well. Couldnt have asked for better. Feel like a new phone for a used price was very satisfied. Customer service was excellent making the process swift and easy for a smooth in and out

I recently purchased a pre-owned unlocked Apple iPhone 11 with 64GB of storage for my son, and I couldn't be happier with my decision. This phone looks and works like new, and it's been a fantastic upgrade from his previous device. The camera quality is outstanding, and the A13 Bionic chip ensures smooth and fast performance. With 64GB of storage, he has enough space for his apps, photos, and videos. The battery life is also impressive, easily lasting a full day of use. I got a great deal on this phone, and I'm thrilled with the value it offers. If you're in the market for a reliable and high-quality iPhone, the pre-owned iPhone 11 is an excellent choice.