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Customer Ratings & Reviews

Your price for this item is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 988 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 988 reviews
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    Scratched screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone seems to work fine, but the screen is all scratched up. I wish I would’ve known I’d be receiving a $400+ phone with scratches all over it. I get it’s preowned but darn… really disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value for the cost paid good good good good good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Staff were very helpful as well as insighful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed that staff were happy to help 1 on 1 to explain different product choices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter is thrilled!! She absolutely loves it

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We charge the phone and battery don’t last waisted money had to buy a new one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a birthday present for my daughter and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful staff at Avon Ohio location

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent several hours at Avon Ohio Best Buy setting up this phone Kyle was super helpful cuz it kept getting stuck… but good news is it works for what I need small ding by camera but it doesn’t effect anything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's an iphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. A little less memory than would like but can make it work. Would recommend if you have an iphone older than this and looking for one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hmm iPhone SE review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the device and features. I would recommend to anyone to buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone and at its price still runs good and no problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lov it so muvh its for my son and he liket a lot

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just got the phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had it but a week. Hope it turns out to be good. The assistant at the store was great. He helped me stay in my budget and a fast delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied with this upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had the phone for one week and it is an upgrade from an iphone 6s. Definitely new things to learn, but all in all it's an easy shift. Phone is refurbished with a few scratches and seems to be in good working order.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why it breaks so easily :(

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still currently use this phone and it does it’s job but 2 days out the store I dropped it ONE FOOT off the ground and now my camera is basically unusable :( Apple items are always so fragile.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Online order pick up in store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on 12/23/23 ordered online and thankfully I was able to pick up the next day. I was real impressed with the accuracy and quality of service. Everyone was very friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    very bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone had the entire casing and screen scratched. Battery at 65% percent life. And finally, I let two weeks pass because I had to leave and the guarantee was only 15 days. Can you believe it, when any product has a minimum of 30 days, I am very dissatisfied.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone so like camara memories I recommended iphone 100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trading up from Apple 6 to. Apple 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clerk was absolutely wonderful. So helpful in choosing the phone. I am not tech smart so was enjoyable to have her share her knowledge with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good customer service from employee

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employee who helped me was very friendly and helpful. He was patient with me as I decided which phone to purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished IPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted an unlocked iPhone. However, told would have to go to an iPhone Store. However, Manager Abe Olivar who helped me purchase a Lenovo laptop told me I could purchase a refurbished iPhone 11 was unlocked Also, it is a replacement for an iPhone 6 and would very well

    I would recommend this to a friend